This guide outlines the steps to set up your INGOS EMAIL account on iOS 18 devices using Exchange Active Sync (referred to as Microsoft Exchange on iOS). It also covers settings for synchronization duration and setting INGOS EMAIL as the default account for various apps (Calendar, Mail, Notes, Reminders, Contacts).

• Open Settings: Go to Settings on your iOS device.
• Select Apps: Scroll down and tap on Apps.
• Select Mail: Tap on Mail.
• Add Account: Tap on Add Account.
• Select Microsoft Exchange: Choose Microsoft Exchange from the list of available account types.
• Enter Email Address: Input your full INGOS EMAIL address (e.g., demo@oningos.net) and tap Next.
• Enter Password: Enter your INGOS EMAIL password and tap Next.
• Manually Enter Server Information (if required):
  • Server: mail.ingos.net (except for dedicated servers, please use your own address)
  • Domain: (leave blank)
  • Username: Your full INGOS EMAIL address
  • Password: Your INGOS EMAIL password
  Tap Next.
• Select Synchronization Options: Enable the desired items to sync (Mail, Contacts, Calendar, Reminders, Notes).
• Set Synchronization Duration: Go to Settings > Mail > Accounts > INGOS EMAIL > Mail Days to Sync and select No Limit.
• Set as Default Account: Navigate to Settings > Mail > Default Account and select INGOS EMAIL as the default account for Mail, Calendar, Notes, Reminders, and Contacts.

• Verify Synchronization Settings: Ensure that all desired data (Mail, Contacts, Calendar, Notes, Reminders) are enabled.
• Push vs. Fetch: Go to Settings > Mail > Accounts > Fetch New Data and ensure that Push is enabled for immediate email notifications.
• Configure Security Settings: Under Settings > Mail > Accounts > INGOS EMAIL > Security Policies, you can enable additional security options such as encryption.

• Verify Mail Synchronization: Open the Mail app and ensure that your emails are syncing correctly.
• Check Calendar: Open the Calendar app and verify that your events are displayed accurately.
• Verify Contacts: Open the Contacts app and ensure that your contacts are synced.
• Test Notes and Reminders: Open the Notes and Reminders apps to confirm that these are also syncing properly.

• Connection Issues: Ensure that your iOS device is connected to the internet (Wi-Fi or cellular data). Try opening a website to test the connection.
• Incorrect Credentials: Verify that the username and password are entered correctly. If necessary, reset your password.
• Verify Server Settings: Ensure that the server information is entered correctly. Check the settings under Settings > Mail > Accounts > INGOS EMAIL.
• Restart Apps: Fully close the affected apps (Mail, Calendar, Contacts) and reopen them.
• Restart Device: Restart your iOS device to resolve any temporary issues.
• Further Assistance: If problems persist, please contact INGOS Support.