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General

INGOS Phone at a glance

  1. What INGOS Phone is
  2. Two views, one system
  3. Topic guide
  4. What INGOS handles
1. What INGOS Phone is

INGOS Phone is your company's phone system in the cloud. You manage it in the web interface at my.ingos.com. You make calls with the INGOS Phone app on iPhone and Android, or with desk phones.

The web interface and the app connect to the same system. Call forwarding you set in the browser applies on your mobile phone right away.

2. Two views, one system

What you see in the web interface depends on your permissions.

  • Verwaltung: (Administration) Administrators see the whole system. They create extensions, build call flows, and analyze calls.
  • Persönliche Ansicht: (Personal view) Employees see their own extension. They manage availability, voicemail, and their mobile phone themselves.

Learn more in Sign in and roles.

INGOS Phone overview in the administration view

3. Topic guide
4. What INGOS handles

INGOS handles some tasks for you. Contact us about these.

  • Setup of the system, lines, and phone numbers
  • Access to my.ingos.com for new employees, and removal of that access
  • More extensions when your quota is used up
  • Load new announcements and music on hold
  • Trash retention period
Published: June 29, 2024Updated: October 28, 2026