Team list

The Teamliste (Team list) shows in every portal app who on the team is available, reachable, on a call, or offline. If you have your own extension, you call colleagues directly from it: Your own phone rings first, and the call connects once you pick up.

• INGOS Phone is booked for the company and your account is allowed to open it. Otherwise the Telefon (Phone) button is missing.
• To call: your own extension and edit permission for it. Without this permission, you can only view the list.

1. At the top of the portal's header bar, to the left of the bell, choose Telefon (Phone, handset icon).
2. The Team (Team) window opens below the button. On a phone, it uses the full width.
3. To close it, choose Telefon again, click outside the window, or press Escape. If there is text in the search field, Escape does not close the window.

The browser remembers whether the team list is open or closed and restores it the next time you start.

• Header Team (Team).
• Search field Name, Nebenstelle oder Abteilung (Name, extension, or department). It appears as soon as the list has loaded.
• A list of all active extensions in the company, including your own, sorted by status and name. If there are at least two departments, the list is grouped by department, for example IT, Prüfstand (Test bench), Vertrieb (Sales). Extensions without a department appear last under Ohne Abteilung (No department).
• Each row shows:
  • Avatar (Avatar) with photo or initials and a colored ring for presence.
  • Name (Name), otherwise Nebenstelle [Nr] (Extension [No.]).
  • [Nr] · [Status] ([No.] · [Status]), for example 110 · Im Gespräch (110 · On a call).
  • Anrufen (Call, handset button) and ⋮ Weitere Aktionen (More actions).

The list refreshes every 15 seconds while the window is open and the browser tab is visible.

The status next to the number reads Verfügbar (Available), Erreichbar (Reachable), Im Gespräch (On a call), or Offline (Offline). The colored ring on the avatar shows the same state at a glance.

• Verfügbar (Available): The phone system reports the extension as active.
• Erreichbar (Reachable): The extension is not active right now, but a device is signed in, usually the app on the smartphone, which is woken up and rings on a call.
• Im Gespräch (On a call): The person is on the phone right now.
• Offline (Offline): No phone and no app is signed in.

If presence cannot be read at all, all rings are neutral, every row shows Status nicht bekannt (Status unknown), and the top shows Der Status ist gerade nicht bekannt. (The status is not known right now.) This says nothing about whether someone is reachable.

1. Type in the Name, Nebenstelle oder Abteilung (Name, extension, or department) search field, for example „Vertrieb“ (Sales) or „110“.
2. The list shows only matching people.
3. Clear the search field to see everyone again.

If no one matches, Kein Treffer (No match) appears with Niemand passt zu „[Suche]“. (No one matches „[Search]“.)

1. Open the team list.
2. Optionally, search for the person.
3. In the row, choose the Anrufen (Call) button.
4. Anruf zu [Name] (Call to [Name]) appears with Das eigene Telefon klingelt – nach dem Abheben wird verbunden. (Your own phone rings; the call connects once you pick up.)
5. Pick up your own phone. The person is then called.

It always rings at your own extension, the one the system assigns to your sign-in.

Error messages appear as Anruf nicht ausgelöst (Call not started) with the reason:

• Keine Verbindung — bitte später erneut versuchen. (No connection, please try again later.)
• Die Telefonanlage hat nicht geantwortet — bitte später erneut versuchen. (The phone system did not respond, please try again later.)
• Der Anruf wurde abgelehnt. (The call was declined.)
• Anruf konnte nicht ausgelöst werden. (The call could not be started.)
• Telefonie ist nicht verbunden. (Telephony is not connected.)
• Tageslimit für Anrufe erreicht. (Daily call limit reached.)

You can start at most 12 calls within one minute, and at most 100 calls per company per day.

The Aktionen zur Person (Actions for the person) menu opens in two ways:

• through ⋮ Weitere Aktionen (More actions) in the row, or
• with a right-click on the row; the menu then appears at the mouse position.

At the top are the name and Nebenstelle [Nr] (Extension [No.]). Entries:

• Anrufen (Call): like the handset button in the row.
• Anrufen von … (Call from …): only for administrators with several extensions of their own, see below.

Administrators call from the extension where their sign-in address is on file.

• If the address is on file for several extensions, the team list asks on the first call Von welcher Nebenstelle anrufen? (Call from which extension?) (window Anrufen von (Call from), hint Diese Nebenstelle klingelt zuerst. (This extension rings first.)). The entries read [Nr] · [Name] ([No.] · [Name]), for example 140 · Ford Präfekt.
• The choice then applies to this browser.
• Anrufen von … (Call from …) in the menu for the person asks again and changes the choice.
• If the address is not on file for any extension, Anruf nicht ausgelöst (Call not started) appears with Die Anmeldeadresse ist an keiner Nebenstelle dieser Telefonanlage hinterlegt. (The sign-in address is not on file for any extension of this phone system.)

• Team wird geladen … (Loading team …)
• Nicht angemeldet (Not signed in): Die Anmeldung ist abgelaufen. Bitte neu anmelden. (Your sign-in has expired. Please sign in again.)
• Telefonie nicht verfügbar (Telephony not available) or Kein Zugriff auf das Team (No access to the team): Telefonie ist für dieses Konto nicht verfügbar. (Telephony is not available for this account.)
• Team gerade nicht abrufbar (Team cannot be retrieved right now): Die Teamliste konnte nicht geladen werden. (The team list could not be loaded.) or Die Zuordnung zur Telefonanlage ist gerade nicht lesbar. (The assignment to the phone system cannot be read right now.) Try again with Erneut laden (Reload).
• Keine Nebenstellen (No extensions): Für diesen Mandanten sind keine Nebenstellen eingerichtet. (No extensions are set up for this tenant.)

• Phonebook
• Calls and voicemail
• Control availability