INGOS sets up your phone system, lines, and numbers. You then take over in my.ingos.com.

You need:

• access to my.ingos.com with admin rights for Phone
• a list of your employees with name, email address, and the extension you want
• your business hours

1. Set business hours, so evening calls route correctly.
2. Create extensions for every employee.
3. Ask INGOS for access to my.ingos.com. Without this access, you cannot connect the app.
4. Assign direct numbers when people should be reachable directly.
5. Set up the app or set up desk phones.
6. Create ring groups and call queues for teams such as sales or support.
7. Build a call flow for your main number.
8. Set up voicemail for times when no one answers.

Check the flow with calls from a cell phone outside the company:

• during business hours, to the main number
• to a direct number
• outside business hours

For the last test, close briefly with Jetzt schließen (Close now) and open again afterward, see Close spontaneously.

If a call goes nowhere, Troubleshooting helps.

Open an extension under Nebenstellen (Extensions). A checklist shows what is still missing: person, role, phone number, and phone. If it shows Alles eingerichtet (All set up), the extension is ready.