This article lists the messages INGOS Mail can show, with the likely cause and the next step. The fixed limits of the app are listed at the end.
Messages usually appear as a notice at the top right (title and text) or as a box Etwas ist schiefgelaufen (Something went wrong) with the Erneut versuchen (Try again) button. If none of the steps helps, contact INGOS support with the exact wording of the message and the time.
| Message | Likely cause | What to do |
|---|---|---|
| Der Mailserver ist gerade nicht erreichbar. (The mail server is currently unreachable.) | The mail server is not responding or has rejected the request. | Wait a moment and choose Aktualisieren (Refresh). If the message persists, contact support. |
| Der Mailserver hat den Vorgang nicht angenommen. (The mail server did not accept the operation.) | The mail server rejected the action. | Try again later. |
| Dieses Postfach ist für dieses Konto nicht freigegeben. (This mailbox is not shared with this account.) | A permission is missing for the action, in any area of the app: for example the right to make changes, an expired permission, write permission for a shared calendar or address book, or a folder that is no longer shared. | Ask your company's administration for the permission; for shared folders, calendars or address books, ask the person who shared them. |
| Die Daten konnten nicht geladen werden. (The data could not be loaded.) | A request failed on the way. | Choose Erneut versuchen (Try again). |
| Etwas ist schiefgelaufen (Something went wrong) | An area or a list could not be loaded; the text below gives the reason. | Choose Erneut versuchen (Try again). |
| Dieser Bereich ließ sich nicht laden. Bitte App neu laden. (This area could not be loaded. Please reload the app.) | Part of the app was not loaded completely, often after a new version. | Reload the page in the browser. |
| Neue Fassung verfügbar (New version available) | A new version of the shared foundation of the INGOS apps has been deployed. | Save open drafts, then choose Neu laden (Reload). |
| Message | Likely cause | What to do |
|---|---|---|
| Kein Postfach verknüpft (No mailbox linked) | No mailbox is connected to the account yet. | Link your own mailbox if the card for it appears; otherwise ask the administration. See Getting started. |
| Postfach nicht verbunden — bitte den Administrator. (Mailbox not connected — please contact the administrator.) | The stored connection to the mailbox no longer works, for example after a password change. | Inform the administration. If you linked your own mailbox yourself: under Einstellungen (Settings) › Postfach (Mailbox), remove the link and then link it again with the new password on the Kein Postfach verknüpft (No mailbox linked) screen. |
| Bitte Adresse und Passwort angeben. (Please enter address and password.) | A field is empty when linking. | Fill in both fields. |
| Postfach-Zugangsdaten ungültig. (Mailbox credentials invalid.) | The mailbox address or password is wrong. | Check your input, paying attention to upper and lower case. |
| Das eigene Postfach muss unter der Domäne der eigenen Anmeldeadresse liegen. (Your own mailbox must be in the domain of your sign-in address.) | The address entered belongs to a different domain than the sign-in. | Use your own address; other mailboxes are linked by the administration. |
| Die Domäne der eigenen Anmeldeadresse gehört nicht zu diesem Mandanten. (The domain of your sign-in address does not belong to this tenant.) | The domain is not assigned to your company at INGOS. | Contact the administration or support. |
| Die Anmeldung gehört zu einer anderen Adresse als angegeben. (The sign-in belongs to a different address than the one entered.) | The password belongs to a different mailbox. | Enter the address and password of the same mailbox. |
| Die App konnte nicht geladen werden. Bitte aus dem Desktop öffnen. (The app could not be loaded. Please open it from the desktop.) | The app was opened via a link without reference to the company. | Open INGOS Mail via my.ingos.com. |
| Message | Likely cause | What to do |
|---|---|---|
| Nicht ausgeführt (Not carried out) | An action such as read, flag or spam failed; the text gives the reason. The display reverts. | Read the reason, try again later. |
| Nicht verschoben (Not moved) | Moving failed. With „Die Nachricht liegt schon in diesem Ordner.“ (The message is already in this folder.), target and source were the same. | Choose a different target folder. |
| Kategorie nicht gesetzt (Category not set) | The category could not be set or removed. „Unbekannte Kategorie.“ (Unknown category.) means it is missing from the mailbox's list. | Check the list under Einstellungen (Settings) › Kategorien (Categories). |
| Nicht geleert (Not emptied) | The Trash or spam folder could not be emptied. | Try again later. |
| Weitere Nachrichten (More messages) | Loading the next page failed. | Choose Weitere laden (Load more) at the end of the list. |
| Die Daten konnten nicht geladen werden. (The data could not be loaded; in the reading pane) | The message could not be loaded, for example because it has since been moved or deleted. | Choose Erneut versuchen (Try again); if that does not help, choose Aktualisieren (Refresh). |
| Nichts gefunden (Nothing found) | The search finds nothing in the open folder, or a filter matches none of the loaded messages. | Change the search term or search in the right folder; for filters, first load older messages with Weitere laden (Load more). |
| Für diese Nachricht lässt sich kein Absender freigeben. (No sender can be allowed for this message.) | The message does not name a usable sender address. | Load images for this message only with Bilder anzeigen (Show images). |
| Nicht entfernt (Not removed) | An entry under Externe Bilder (External images) or a category could not be removed. | Try again later. |
| Der Anhang ist zu groß zum Herunterladen. (The attachment is too large to download.) | The attachment exceeds the size limit for downloading. | Download the attachment with another program connected to the mailbox. |
| Die Vorschau ließ sich nicht anzeigen. Über „Herunterladen“ lässt sich die Datei öffnen. (The preview could not be shown. The file can be opened via "Herunterladen".) | The file could not be displayed in the preview. | Choose Herunterladen (Download). |
If the search only finds messages already loaded in the list, the search term has only one character or more than 200 characters, or the mail server did not respond. In that case, enter at least two characters, shorten the term or search again later. The search always covers only the open folder, see Message list, search and filters.
| Message | Likely cause | What to do |
|---|---|---|
| „…“ ist keine gültige E-Mail-Adresse. ("…" is not a valid email address.) | A recipient is misspelled (marked red). | Correct the address or remove it with the ×. |
| Mindestens ein Empfänger unter „An“ ist nötig. (At least one recipient under "An" is required.) | An (To) is empty; Cc or Bcc alone are not enough. | Enter a recipient under An (To). |
| Ein Anhang wird noch hochgeladen. (An attachment is still uploading.) | A file has not finished uploading. | Wait until the card shows the size, then Senden (Send). |
| Nicht gesendet (Not sent) | Sending failed; the text gives the reason. The window stays open. | Check the reason, send again or keep it with Entwurf speichern (Save draft). |
| Der Mailserver hat den Entwurf nicht angenommen. (The mail server did not accept the draft.) | The draft could not be saved. | Choose Entwurf speichern (Save draft) again later. |
| Der Anhang ist zu groß (höchstens … MB). (The attachment is too large, at most … MB.) | The selected file is larger than the maximum size given in the message. | Make the file smaller or provide it another way. |
| Ungültige Anfrage. (Invalid request.) | When sending or saving: the message without attachments is larger than 2 MB. | Shorten the text. |
| Zu groß. (Too large.) | When attaching: the file is larger than 50 MB. | Make the file smaller or provide it another way. |
| Die Datei ist leer. (The file is empty.) | The selected file has 0 bytes. | Choose the correct file. |
| Die Datei konnte nicht gelesen werden. (The file could not be read.) | The uploaded file could not be processed. | Check the file locally and attach it again. |
| Message | Likely cause | What to do |
|---|---|---|
| Bitte einen Namen für die Kategorie angeben. (Please enter a name for the category.) | The name is empty. | Enter a name. |
| Der Name einer Kategorie darf kein Komma und kein Semikolon enthalten. (A category name must not contain a comma or semicolon.) | The name contains a comma or semicolon. | Remove the character. |
| Eine Kategorie mit diesem Namen gibt es bereits. (A category with this name already exists.) | The name is already taken, also in different upper and lower case or as the color name of a standard category. | Choose a different name. |
| Nicht angelegt / Nicht umbenannt / Farbe nicht geändert (Not created / Not renamed / Color not changed) | The change failed; the text gives the reason. | Read the reason, try again. |
| Message | Likely cause | What to do |
|---|---|---|
| Anruf nicht ausgelöst — Keine Verbindung — bitte später erneut versuchen. (Call not placed — No connection — please try again later.) | The phone system was unreachable. | Call again later. |
| Anruf nicht ausgelöst — Die Telefonanlage hat nicht geantwortet — bitte später erneut versuchen. (Call not placed — The phone system did not respond — please try again later.) | The phone system did not respond in time. | Call again later. |
| Anruf nicht ausgelöst — Der Anruf wurde abgelehnt. (Call not placed — The call was rejected.) | The phone system rejected the call. | Try again later; if it persists, contact support. |
| Anruf nicht ausgelöst — Keine Berechtigung für diesen Mandanten. (Call not placed — No permission for this tenant.) | The account lacks the right to place calls. | Ask the administration. |
| Anruf nicht ausgelöst — Die Anmeldeadresse ist an keiner Nebenstelle dieser Telefonanlage hinterlegt. (Call not placed — The sign-in address is not assigned to any extension of this phone system.) | Your own sign-in address is not assigned to an extension. | Ask the administration. |
| Team gerade nicht abrufbar (Team currently unavailable) | The assignment to the phone system cannot be read right now. | Choose Erneut laden (Reload). |
| Keine Nebenstellen gewählt (No extensions selected) | All people are deselected in the widget. | Choose Nebenstellen wählen (Choose extensions) and select people. |
| Message | Likely cause | What to do |
|---|---|---|
| Der Kalender ließ sich nicht laden / Termine konnten nicht geladen werden (The calendar could not be loaded / Appointments could not be loaded) | The calendar list or the appointments of a period did not arrive. | Try again; for the notice, a click on it is enough. |
| Termine sind gerade nicht abrufbar. (Appointments are currently unavailable.) | The appointments widget could not load. | Open it again later; it reloads at most once a minute. |
| Speichern nicht möglich / Verschieben nicht möglich / Löschen nicht möglich (Cannot save / Cannot move / Cannot delete) | A change to the appointment failed; the reason is shown, for example „Das Ende liegt vor dem Beginn.“ (The end is before the start.) | Fix the cause, save again. See Creating and editing appointments. |
| Antwort nicht gesendet (Response not sent) | Accept, Maybe or Decline failed. | Respond again later. |
| Kontakte ließen sich nicht laden (Contacts could not be loaded) | The address books did not arrive. | Choose Erneut versuchen (Try again). |
| Speichern fehlgeschlagen / Löschen fehlgeschlagen (Saving failed / Deleting failed) | A contact could not be saved or deleted; the text gives the reason, without write permission „Dieses Postfach ist für dieses Konto nicht freigegeben.“ (This mailbox is not shared with this account.) | Check the reason. See Creating and editing contacts. |
| Aufgabe nicht angelegt / Notiz nicht angelegt (Task not created / Note not created) | The new entry could not be created and disappears again. | Check the right to make changes, try again. |
| Nicht gespeichert (Not saved) | A change to a task or note failed; for notes, the editor shows Erneut versuchen (Try again). | Choose Erneut versuchen (Try again); if the message persists, first back up the text. |
| Nicht gelöscht (Not deleted) | A task or note could not be deleted and reappears. | Try again later. |
| Die Aufgaben ließen sich nicht laden. / Die Notizen ließen sich nicht laden. (The tasks could not be loaded. / The notes could not be loaded.) | The area's data did not arrive. | Choose Erneut versuchen (Try again). |
| What | Limit |
|---|---|
| Messages per page of the list | 50; more when scrolling |
| Search | searches the whole open folder from two characters on; at most 100 hits |
| Filters and sorting | only apply to the displayed messages of the open folder |
| Recipients | at most 50 per field (To, Cc, Bcc) |
| Subject | at most 998 characters |
| Message text | at most 1,500,000 characters |
| Attachment when sending | at most 50 MB per file |
| Categories | at most 20 per action or per appointment, task or note |
| Linking your own mailbox | briefly locked after five failed attempts within ten minutes |
| Address book | the list shows at most 2000 entries per address book; the search finds all |
| Task | title 1 to 500 characters, notes 20,000 characters |
| Note | text 20,000 characters |
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