Settings

Einstellungen (Settings) holds the defaults that apply to the whole phone system: business hours, direct numbers, lines, music on hold, emergency numbers, phone codes, statuses for voicemail messages, and the password policy. It also includes the display setting Allgemein (General) and the page Version & Änderungen (Version & changes).

Who sees what:

• Administration: sees all categories and changes whatever can be changed in the web interface.
• Read-only access: sees the categories without editing options; fields are locked. Leitungen (Lines) shows „Nur für Administratoren“ (Administrators only).
• Employees with their own extension: do not see Einstellungen in their navigation.

1. At the bottom of the navigation, select Einstellungen (Settings).
2. In the Einstellungen column, choose a category. The category opens on the right with its title.

You can collapse the column with the arrow in its header and drag its edge to change the width. On a mobile phone, you see either the list or the selected category; Zurück (Back) returns to the list.

Announcements, auto attendants, and the flows of the phone numbers are not under Einstellungen but under Routing and in the Anrufbuilder (Call builder), see Call flow and Call flows in Call builder.

The Allgemein (General) category controls how the app shows technical terms. It is open to everyone with access to the settings.

1. Open Einstellungen (Settings) and Allgemein. At the top, it says „Allgemeine Einstellungen der Telefon-App.“ (General settings of the phone app.)
2. Check or uncheck Fachbegriffe anzeigen (für Profis) (Show technical terms, for professionals).

The setting takes effect immediately in this category; other views pick it up the next time they open.

Field:

• Fachbegriffe anzeigen (für Profis): (Show technical terms, for professionals)
  • Aus (Off, default): plain language. The explanation reads „Aus (Standard): einfache Sprache — Durchwahl, Ansage-Menü, Leitung, Angezeigte Rufnummer. Für Techniker/Admins einschalten, um DID/IVR/Trunk/CLIP zu sehen.“ (Off, default: plain language, direct number, announcement menu, line, displayed number. Turn on for technicians and admins to see DID/IVR/Trunk/CLIP.)
  • An: (On) The technical term appears in parentheses after the plain term, for example „Ansage-Menü (IVR)“ in the detail panel of the call flow, or „Angezeigte Rufnummer (CLIP)“ and „Nicht stören (DND)“ for extensions. The explanation reads „An: zusätzlich die technischen Begriffe — z. B. Durchwahl (DID), Ansage-Menü (IVR), Leitung (Trunk), Angezeigte Rufnummer (CLIP).“ (On: technical terms as well, for example direct number (DID), announcement menu (IVR), line (trunk), displayed number (CLIP).)

The setting applies only in this browser and only to the display. Nothing changes in the system. Technical terms appear only in some places of the app.

The password policy sets which passwords and PINs the phone system accepts. The page shows the values; you cannot change them in the web interface. INGOS support makes changes to the policy.

1. Open Einstellungen (Settings) and Kennwort-Richtlinie (Password policy).
2. Read the values and rules.

At the top, it says „Welche Kennwörter und PINs Ihre Telefonanlage annimmt. Neue Nebenstellen und neu gesetzte SIP-Kennwörter richten sich automatisch danach.“ (Which passwords and PINs your phone system accepts. New extensions and newly set SIP passwords follow it automatically.) With read-only access, „Nur ein Administrator kann sie ändern.“ (Only an administrator can change them.) follows. The fields are then locked.

Values (each row with the allowed range, for example „erlaubt 6–32“, allowed 6–32):

• Kennwort mindestens: (Password minimum) the shortest allowed password length. Allowed: 6 to 32 characters. Note „Kürzere Kennwörter weist die Anlage ab.“ (The system rejects shorter passwords.)
• Kennwort höchstens: (Password maximum) the longest allowed password length. Allowed: 6 to 32 characters. Note „Längere Kennwörter weist die Anlage ab.“ (The system rejects longer passwords.)
• PIN mindestens: (PIN minimum) the shortest allowed PIN. Allowed: 4 to 10 digits. Note „Gilt für die Anrufbeantworter-PIN.“ (Applies to the voicemail PIN.)
• PIN höchstens: (PIN maximum) the longest allowed PIN. Allowed: 4 to 10 digits. Note „Gilt für die Anrufbeantworter-PIN.“

Zusätzliche Regeln (Additional rules, checked = active):

• Mindestens ein Buchstabe (At least one letter)
• Mindestens eine Ziffer (At least one digit)
• Mindestens ein Großbuchstabe oder Sonderzeichen (At least one uppercase letter or special character)
• Keine Folgen wie „abc“ oder „123“ (No sequences such as "abc" or "123")
• Keine Zeichenwiederholungen (No repeated characters)
• Darf dem Namen oder der Durchwahl nicht ähneln (Must not resemble the name or the direct number)

INGOS support makes changes to the policy.

Message: „Die Kennwort-Richtlinie ist gerade nicht abrufbar.“ (The password policy cannot be retrieved right now.)

This page shows which version of INGOS Phone runs in your browser and what changed most recently. It is open to everyone.

1. Open Einstellungen (Settings) and Version & Änderungen (Version & changes).
2. The Installierte Version (Installed version) card shows the version number, for example "v2026.10.03", with the note „Die Versionsnummer entspricht dem Veröffentlichungsdatum (Jahr.Monat.Tag).“ (The version number matches the release date, year.month.day.)
3. The Was ist neu (What's new) card lists the versions, newest first. Each version carries a tag with version and date, with the changes listed as bullet points below.

The version number follows the newest version in Was ist neu. If the list cannot be retrieved, the card shows the version number the app itself ships with.

The new features with explanations are also listed in Release notes.

For all categories:

• „Einen Moment …“ (One moment …): The category is loading.
• „Die Telefonie-Daten sind gerade nicht abrufbar.“ (The telephony data cannot be retrieved right now.) or „Anzeige fehlgeschlagen.“ (Display failed.): Open the category again later.
• „Nur für Administratoren“ (Administrators only): The category is reserved for administration.
• „Ergebnis unklar“ (Result unclear) with „Keine verwertbare Antwort von der Telefonanlage — ob gespeichert wurde, ist unbekannt. Bitte die Ansicht neu öffnen und prüfen.“ (No usable response from the phone system; whether it was saved is unknown. Please reopen the view and check.): Reopen the category and check the value.

• Business hours and exceptions
• Assign direct numbers
• Announcements and music on hold
• Emergency calls
• Set up voicemail
• Conference rooms, parking, and shift sign-in
• Screen layout