This guide outlines the steps to set up your INGOS EMAIL account on the latest Android devices using Exchange Active Sync (referred to as Microsoft Exchange on Android). It also covers settings for synchronization duration and setting INGOS EMAIL as the default account for various apps (Calendar, Mail, Contacts).

• Open Settings: Open the Settings app on your Android device.
• Select Accounts: Scroll down and tap on Accounts or Users & Accounts.
• Add Account: Tap on Add Account.
• Select Microsoft Exchange: Choose Microsoft Exchange from the list of available account types. (Sometimes labeled as Exchange or Corporate.)
• Enter Email Address: Input your full INGOS EMAIL address (e.g., demo@ingos.net) and tap Next.
• Enter Password: Enter your INGOS EMAIL password and tap Next.
• Manually Enter Server Information (if required):
  • Server: mail.ingos.net (except for dedicated servers, please use your own address)
  • Domain: (leave blank)
  • Username: Your full INGOS EMAIL address
  • Password: Your INGOS EMAIL password
  Tap Next.
• Select Synchronization Options: Enable the desired items to sync (Mail, Contacts, Calendar).
• Set Synchronization Duration: Go to Settings > Accounts > INGOS EMAIL > Sync Settings > Mail Sync Duration and select No Limit.
• Set as Default Account: Go to Settings > Apps & Notifications > Default Apps > Email and select INGOS EMAIL as the default account.

• Verify Synchronization Settings: Ensure that all desired data (Mail, Contacts, Calendar) are enabled.
• Push vs. Fetch: Go to Settings > Accounts > INGOS EMAIL > Sync Settings > Data Retrieval and ensure that Push is enabled for immediate email notifications.
• Configure Security Settings: Under Settings > Accounts > INGOS EMAIL > Security Policies, you can enable additional security options such as encryption.

• Mail Synchronization: Open the Mail app and ensure that your emails are syncing correctly.
• Check Calendar: Open the Calendar app and verify that your events are displayed accurately.
• Verify Contacts: Open the Contacts app and ensure that your contacts are synced.

• Connection Issues: Ensure that your Android device is connected to the internet (Wi-Fi or cellular data). Try opening a website to test the connection.
• Incorrect Credentials: Verify that the username and password are entered correctly. If necessary, reset your password.
• Verify Server Settings: Ensure that the server information is entered correctly. Check the settings under Settings > Accounts > INGOS EMAIL.
• Restart Apps: Fully close the affected apps (Mail, Calendar, Contacts) and reopen them.
• Restart Device: Restart your Android device to resolve any temporary issues.
• Further Assistance: If problems persist, please contact INGOS Support.