Documents - Manuals - Manage call forwarding and Do not disturb

Manage call forwarding and Do not disturb

Forward an Extension
Forwarding Behavior
Team Do Not Disturb
Boss and Secretary
Employee Self-Service

1. Forward an Extension

Open the extension.
Select Aktionen (Actions) and Rufumleitung ändern (Change call forwarding).
Select a behavior for each rule.
Select Vorschau (Preview) and Übernehmen (Apply).
Make a test call.

Four rules cover everyday situations:

Rule	When it applies
Immer (in den Geschäftszeiten) (Always, during business hours)	on every call during business hours
Wenn besetzt (When busy)	when the person is on a call
Wenn niemand abnimmt (When no one answers)	after the set ring duration
Außerhalb der Geschäftszeiten (Outside business hours)	evenings, weekends, and holidays

You will find more rules under Alle Möglichkeiten (n weitere) (All options (n more)).

Call forwarding of an extension in the administration view

2. Forwarding Behavior

Behavior	Effect
Klingeln (normal) (Ring (normal))	The phone rings as usual.
Auf den Anrufbeantworter (To voicemail)	The caller reaches the personal voicemail.
Weiterleiten an … (Forward to …)	To an extension or an external number with 3 to 20 digits.
Anruf abweisen (Reject the call)	The call ends.

Under Klingeln für (Sekunden) (Ring for (seconds)), you set how long it rings before Wenn niemand abnimmt applies. Possible values are 5 to 120 seconds.

Special numbers and emergency numbers are blocked as destinations.

3. Team Do Not Disturb

Under Routing (Routing) and Nicht stören (Do not disturb), you see who is available, on a call, or away. For each extension, you turn Do not disturb on or off.

4. Boss and Secretary

Under Routing and Chef-Sekretärin (Boss-secretary), you forward calls for an executive to the secretary's office.

Under Chef (Nebenstelle) (Boss (extension)), select the executive.
Under Sekretariat / Vorzimmer (Secretary / front office), select the secretary's extension.
Set whether Auch außerhalb der Geschäftszeiten (Also outside business hours) applies.

There are no exceptions for individual callers.

5. Employee Self-Service

Employees with edit permission control everyday rules, Do not disturb, and their working hours themselves, see Control availability. If their extension belongs to a group, a call queue, or a menu, you change the forwarding.