Documents - Manuals - Record calls

Record calls

Turn on recording
Listen to recordings
Retention period
Delete a recording

1. Turn on recording

Open Routing (Call routing) and Anrufaufzeichnung (Call recording).
Turn on Aufzeichnung je Nebenstelle (Recording per extension) for the extensions you want.
Place a test call and check that the recording appears.

WARNING

You must inform the other parties before you record. There is no automatic notice announcement. Confirm the notice and the legal basis with your privacy advisor.

Call recording with switches per extension and list of recordings

2. Listen to recordings

The list shows the last 200 recordings. You listen to them or download them. Each access is logged.

Employees see their own calls under My recordings.

3. Retention period

In the same view, enter a retention target under Tage (0 = kein Ziel) (Days (0 = no target)), from 0 to 3650 days, and choose Speichern (Save). The app then marks older recordings as overdue.

Deletion is deliberate and by hand, not automatic. Check marked recordings regularly.

4. Delete a recording

On the recording, choose Aufnahme löschen (DSGVO Art. 17) (Delete recording (GDPR Art. 17)).
Confirm with Wirklich löschen? (Really delete?).

The recording is then permanently removed. It does not go to Trash.