Screen layout

INGOS Phone is divided into three areas: the header at the top, the navigation on the left, and the content of the selected view on the right. This article describes these areas, the layout on mobile phones, and the notes and states that can appear in any view.

Which items the navigation shows depends on your role, see Sign in and roles. Administration sees the whole system; employees with their own extension see their personal view.

When INGOS Phone runs as a window in the portal, the header contains, from left to right:

• Menü (Menu, three lines): only on narrow screens up to 768 px. Opens and closes the navigation as a drawer.
• Nebenstellen-Filter (Extension filter, the Alle Nebenstellen pill with a phone symbol): only in the administration view and only if the system has more than one extension. The menu lists Alle Nebenstellen (All extensions) and each extension with name and direct number (without a name, „NSt [Nummer]“, ext. [number]). Your choice limits Overview, Statistics, Map, Calls, Calendar, and Extensions to this extension; in Nebenstellen (Extensions), its detail opens right away. In the call flow, its direct number is preselected. Wallboard, Team presence, connection data, and change history stay unfiltered. Alle Nebenstellen removes the filter.
• Suche (Search, field „Nummer oder Name suchen …“, search number or name; in Kontakte (Contacts) „Kontakt suchen …“, search contact; in Nebenstellen „Nebenstelle suchen …“, search extension): only in Anrufe (Calls), Kontakte, Nebenstellen, Meine Anrufe (My calls), and Telefonbuch (Phonebook). Escape clears the field. On screens up to 860 px, the search is hidden.
• Heller Modus (Light mode) or Dunkler Modus (Dark mode) (sun or moon): switches the display right away. The choice applies to all INGOS windows in this browser.
• Aktualisieren (Refresh, circular arrow): reloads the app.

When the app runs on its own in a browser tab, Apps (grid) also appears on the right for switching to other INGOS apps.

The navigation on the left shows INGOS Phone at the top, with the views of your role below. The open view is highlighted.

Verwaltung (Administration), in this order:

• Übersicht (Overview), see INGOS Phone at a glance
• Statistik (Statistics) and Wallboard, see Statistics and reports
• Karte (Map): the system as a diagram with line, phone system, and extensions, arranged by group, see Map and calendar
• Anrufe (Calls): all calls of the system, see Calls and voicemail
• Kalender (Calendar): the calls of the system as a calendar by day, week, month, or year, see Map and calendar
• Kontakte (Contacts), see Company directory
• Anrufbeantworter (Voicemail), see Set up voicemail
• Nebenstellen (Extensions), see Create and manage extensions
• Gruppen (Groups), see Ring groups and call queues
• Routing: the collection point for call flow, announcements, exceptions, Team presence, change history, and other categories
• Anrufbuilder (Call builder), see Call flows in Call builder
• at the bottom, Papierkorb (Trash), see Trash, and Einstellungen (Settings)

If an administrator has an extension of their own, Meine Anrufe (My calls) and Firmen-Anrufbeantworter (Company voicemail) also follow after Anrufe.

Persönliche Ansicht (Personal view), in this order:

1. Mein Tag (My Day), see My Day
2. Meine Anrufe (My calls)
3. Telefonbuch (Phonebook), see Phonebook
4. Firmen-Anrufbeantworter (Company voicemail)
5. Meine Rufumleitung (My call forwarding)
6. Nicht stören (Do not disturb)
7. Meine Hotlines (My hotlines), see My hotlines
8. Mein Anrufbeantworter (My voicemail)
9. Meine Tasten (My keys)
10. Meine Rufnummer (My number)
11. Meine Aufnahmen (My recordings)
12. Meine Arbeitszeiten (My working hours)
13. Meine App (My app), see Connect your phone

Calls and voicemail are covered in Calls and voicemail; call forwarding, Do not disturb, and working hours in Control availability; keys and number in My keys and number. Settings and the Trash are not available in the personal view.

Counters in the navigation

• Anrufe: (Calls) today's missed calls. The counter is set when the Overview loads; if the number cannot be read, it shows "?".
• Firmen-Anrufbeantworter: (Company voicemail) unread messages in the company voicemail boxes assigned to you.
• Mein Anrufbeantworter: (My voicemail) your unread messages.
• Anrufbeantworter (Voicemail, administration): new messages in the shared voicemail boxes, set when the Overview loads. "3+" means not all voicemail boxes could be read; there are at least that many. "?": the number could not be read.

The counters on Firmen-Anrufbeantworter and Mein Anrufbeantworter show at most 999 and refresh when you open the app, every 2 minutes, and when you return to the window.

Navigation width

You can drag the divider between navigation and content (tooltip „Breite ziehen — ganz schmal = nur Icons (Klick = umschalten)“, drag to resize; very narrow = icons only; click = toggle).

• Drag: width between 70 and 340 px.
• Very narrow: icons only; the name appears as a tooltip.
• Click the divider: switches between narrow and wide.
• Double-click: restores the default width of 240 px.

Your browser remembers the width. On mobile phones, there is no divider.

Above the content is the name of the view, in many views with a subtitle, for example „Ihre Telefonie auf einen Blick“ (your telephony at a glance) on the Overview. The main actions of the view appear next to it, if there are any.

Most views without their own navigation item, for example Team presence or change history, show Zurück (Back) at the top. It leads to Routing, Einstellungen (Settings), or Kontakte (Contacts), and from Mein Tag (My Day, administration) to the Übersicht (Overview). Verbindungsdaten (Connection data) has no Zurück; you go back through the navigation.

The first time you open INGOS Phone, it shows the start page of your role: Übersicht (Overview) in the administration view, Mein Tag (My Day) in the personal view. After that, the app opens the view that was open last. Your browser remembers this per company.

In the personal view, any address that does not belong to the personal view leads to Mein Tag.

On narrow screens, the app adapts:

• Up to 768 px: The navigation sits as a drawer behind Menü (Menu). Tapping an item opens the view and closes the drawer; tapping next to it or pressing Escape closes it as well. Buttons are at least 44 px high.
• List or detail: Contacts, Phonebook, Settings, and Routing show either the list or the detail. Tapping an entry opens the detail; Zurück (Back) at the top returns to the list.
• Up to 860 px: Voicemail shows the messages as a simple list; the player appears below the message you tapped. The search in the header is hidden.
• Up to 480 px: The header wraps, and the extension filter shortens the name.

If a new version of INGOS Phone arrives while the app is open, the bar Neue Fassung verfügbar (New version available) appears. The app checks for this every 15 minutes.

• Neu laden: (Reload) loads the app in the new version.
• X (Hinweis schließen, Close notice): hides the bar.

These states can appear in any view:

• Einen Moment …: (One moment …) The view is loading.
• Etwas ist schiefgelaufen: (Something went wrong) with „Die Telefonie-Daten sind gerade nicht abrufbar.“ (The telephony data cannot be retrieved right now.) or the reason from the system. There is no retry button; select Aktualisieren (Refresh) at the top instead.
• Anzeige fehlgeschlagen.: (Display failed.) The data arrived but could not be displayed.
• Telefonanlage noch nicht verbunden: (Phone system not connected yet) „Sobald die Anbindung an Ihre Telefonanlage steht, erscheinen hier Live-Gespräche, Anrufe, Kontakte und Anrufbeantworter.“ (As soon as your phone system is connected, live calls, calls, contacts, and voicemail appear here.)
• Keine Daten: (No data) No phone system is stored for your company.
• Status nicht bekannt: (Status unknown) Whether a system is stored could not be read right now. Everywhere in the app, „Status nicht bekannt“ means the measurement is missing. It says nothing about the state itself.
• Empty lists: Each view states what is missing, for example Keine Anrufe (No calls) or Keine Änderungen (No changes).
• "–" instead of a number: This value could not be read; the tooltip gives the reason.

After you save, the app shows a message at the top if something did not work.

Nicht ausgeführt: (Not carried out) The system rejected the change. The message gives the reason from the system or one of these sentences:

• „Die Eingabe wurde abgelehnt — bitte prüfen.“ (The entry was rejected, please check.): A field contains an invalid value.
• „Keine Berechtigung für diesen Mandanten.“ (No permission for this tenant.): The account may not make this change.
• „Die Telefonanlage hat nicht geantwortet — bitte später erneut versuchen.“ (The phone system did not respond, please try again later.)
• „Das wurde abgelehnt.“ (This was rejected.)

Ergebnis unklar: (Result unclear) „Keine verwertbare Antwort von der Telefonanlage — ob gespeichert wurde, ist unbekannt. Bitte die Ansicht neu öffnen und prüfen.“ (No usable response from the phone system; whether it was saved is unknown. Please reopen the view and check.) The change may or may not have arrived.

1. Reopen the view.
2. Check whether the change arrived.
3. Only if it did not, repeat the change.

More messages with cause and solution are listed in Troubleshoot the web interface.

• INGOS Phone at a glance
• Sign in and roles
• Glossary