Statistik (Statistics) evaluates up to 500 calls from about the last 30 days: answer rate, missed calls, call duration, peak times, and direction. Through Rückrufliste (Callback list), you see who you should still call back.

Wallboard (Wallboard) shows your hotlines live and updates every six seconds. You see waiting callers, the longest wait time, ready agents, and the service level.

Open it on a large screen for the team.

Team-Präsenz (Team presence) shows who is available, on a call, reachable via the app, or offline.

1. In the statistics, in the Verbindungsdaten exportieren (Export call records) bar, choose the Öffnen (Open) button.
2. Choose the time range with Von (From) and Bis (To). Up to 366 days and 20 000 records are possible.
3. Optionally filter by direction or extension.
4. Choose Aktualisieren (Refresh) and then CSV exportieren (Export CSV).

The file opens directly in Excel. It contains date, time, direction, numbers, names, duration, and result.

Under Routing (Routing) and Änderungsverlauf (Change history), you see changes made through the web interface on my.ingos.com. Choose 7, 30, or 90 days, or one year. Changes that INGOS makes directly on the phone system do not appear there.