New messages and notifications

INGOS Mail shows new messages automatically while the app is open. This article describes how this works, when a notice or a sound appears, and what is not available.

While INGOS Mail is open in a browser tab or on the INGOS desktop, the app keeps a live connection to the INGOS server. When the mailbox reports a change, such as a new, deleted or changed message, a changed folder or a changed flag, the app immediately reloads the counters and the first page of the open folder. Only the names of the events travel over this connection, no content and no credentials.

In addition, the app checks regularly by itself:

• with a live connection every 2 minutes;
• without a live connection every 30 seconds;
• immediately when you return to the tab or window.

The app does not check in a hidden tab. If the live connection drops, the app reconnects after 2, 5, 10, 30 and 60 seconds. No browser permission is needed for this.

• New messages appear at the top of the message list. Selection and scroll position are kept.
• Read status, flags and categories of messages changed elsewhere are taken over; messages deleted elsewhere disappear.
• The unread counts on the folders in the navigation are updated.
• While you type in the search field, the app does not redraw the list.

Unread messages have a purple bar on the left in the message list. See Message list, search and filters.

If a folder other than your own Inbox is open and the number of unread messages in your own Inbox (Posteingang) goes up, a notice appears at the top right:

• Title Neue Nachricht (New message);
• Text “Eine neue Nachricht im Posteingang.” (one new message in the Inbox) or, for example, “3 neue Nachrichten im Posteingang.” (3 new messages in the Inbox)

The notice closes by itself after six seconds; the X (Hinweis schließen, Close notice) closes it immediately. When the Inbox is open, no notice appears, because the new message is shown directly in the list. The notice only refers to your own Inbox, not to folders shared by other people.

The notification sound is a short double tone. It is off by default.

1. In the header bar, choose Ton bei neuer E-Mail (Sound for new email). The speaker turns colored, and the sound plays once as a test.
2. To turn it off, choose it again.

When the sound is on, it plays:

• when the Neue Nachricht (New message) notice appears;
• with the Inbox open, when a new unread message arrives from an address other than your own.

The setting applies to this browser and all its tabs. Whether the sound is audible also depends on the device volume and the browser settings.

If INGOS Mail runs on the INGOS desktop, the app icon shows a red number: the unread messages in your own Inbox, at most 999.

• No operating system or browser notifications and no push notifications when the app is closed. INGOS Mail only shows new messages while the app is open.
• No unread count in the browser tab title.
• No setting to turn notices on or off for individual folders or senders.

• Getting started
• Message list, search and filters
• Folders
• Error messages and limits