Sites and failover

The Standorte (Sites) view shows which sites your system knows, which lines carry outgoing calls, what happens when a line fails, and where incoming numbers ring during the day and at night.

The view is read-only. The INGOS team makes changes to line routing.

Who sees what: The view is reserved for administrators. Everyone else sees „Nur für Administratoren“ (Administrators only) with „Die Standort- und Ausfallsicherheits-Übersicht ist Administratoren vorbehalten.“ (The sites and failover overview is reserved for administrators.)

1. Open Routing (Routing).
2. Choose Standorte (Sites).

If you open the view directly, Zurück (Back) to Routing appears at the top.

• Standorte (Sites): the number of sites.
• Amtsleitungen (Trunk lines): active and total lines, for example „2 / 2“.
• Ausfallsicher ausgehend (Outgoing failover): Ja (Yes) or Nein (No). Yes means a second active line exists that takes over if the first fails.
• Eingehende Nummern (Incoming numbers): the number of incoming rules (one row per rule in the table below).

Each site has a card with its name and number of extensions. If no site is set up, the card shows „Hauptstandort“ (Main site) with the addition „alle“ (all).

If there is only one site, it shows „Es ist ein einzelner Standort eingerichtet. Zusätzliche Filialen erscheinen hier automatisch, sobald sie als Nebenstellen-Gruppe angelegt sind.“ (A single site is set up. Additional branches appear here automatically once they are created as an extension group.) INGOS sets up new sites.

The Ausgehende Leitungswahl & Ausfall-Fallback (Outgoing line selection and failover fallback) section shows the order of lines for outgoing calls as a chain, for example „Leitung 1 → Leitung 2“ (Line 1 → Line 2). Each line carries a pill:

• Primär (Primary): Outgoing calls normally use this line.
• Fallback (Fallback): This line takes over if the primary line fails.
• inaktiv (inactive): The line is turned off.

Below it is the assessment:

• With two or more active lines, a sentence that begins with „Ausfallsicher: Fällt die Primär-Leitung aus, …“ (Failover ready: If the primary line fails, …).
• With fewer than two active lines, a sentence that begins with „Kein automatischer Fallback: Es ist nur eine Leitung aktiv.“ (No automatic fallback: Only one line is active.)
• Without line selection, „Keine ausgehende Leitungswahl“ (No outgoing line selection) with „Es ist noch keine ausgehende Leitung konfiguriert.“ (No outgoing line is configured yet.)

To make your system failover ready, request a second line from INGOS.

If there is a line chain and dial rules, the rules appear in their own section: for each rule, the scope (for example „Alle Nebenstellen“ (All extensions)), the condition (for example „Vorwahl …“ (Area code …), „11-stellig“ (11 digits), or „alle Rufnummern“ (all numbers)), whether it is „aus“ (off), and the line chain that applies to matching numbers. Without a line, it shows „keine Leitung“ (no line).

The Eingehende Erreichbarkeit — Tag / Nacht (Incoming reachability, day and night) table shows where calls go for each number.

• Rufnummer (Number): the number with its name and line.
• Tagsüber (Geschäftszeiten) (Daytime, business hours): the destination during business hours.
• Nachts / Feiertag (Night or holiday): the destination outside business hours.
• Pills: Nachtschaltung (Night mode: outside business hours, the call goes to a different destination than during the day), Zeitplan (Schedule: additional time-based rules apply to the number), both can appear together; otherwise durchgehend (continuous).

Without rules, it shows „Keine eingehenden Regeln“ (No incoming rules). You change the destinations in Call builder and the times under Business hours and exceptions.

• Assign direct numbers (lines)
• Call flows in Call builder
• Business hours and exceptions