Change language:
Get a quote

Phonebook

What the phonebook is for

The Telefonbuch (Phonebook) shows all internal extensions of the company, the company directory, and your own personal contacts. It is for looking things up. Administrators manage new company contacts, import, and export, see Company directory.

In the phonebook, you currently cannot call a contact with a click in the web interface; the Anrufen (Call) button is grayed out. You can call colleagues through the Team list: Your own phone rings first, and the call connects once you pick up. You dial external numbers on the phone or in the app.

Requirements

Your own extension is assigned to your sign-in. The phonebook then appears in the navigation on the left.

Layout

On the left is the Kontakte (Contacts) list with the total count, on the right the details of the selected contact.

  • You can collapse the list with the arrow. You can drag its width at the divider. Double-clicking the divider restores the default width.
  • Each row shows:
    • Avatar (Avatar): for internal contacts, the extension number or initials; for external ones, the initials. A check mark indicates a confirmed internal extension.
    • Name (Name), below it the company or department, or the numbers.
    • Persönlich (Personal) for your own personal contacts.
    • ★ for favorites.
  • When it opens, the first contact in the list is selected and its details are open on the right. If no contact matches the filter, the right side shows Kontakt wählen (Choose contact).

Phonebook with contact list and details for Leia Organza

Contact details

Clicking a row opens the details. At the top are the name, ★ if applicable, and below it the type or company: Interne Nebenstelle (Internal extension), Persönlicher Kontakt (Personal contact), Externer Kontakt (External contact), or the company or department.

The fields:

  • Firma (Company): company or department.
  • Nummer (Number): the main number or direct number, for example 110.
  • Weitere (More): one row per additional number.
  • E-Mail (Email): the email address, for example leia.organza@millennium-falter.example.

Empty fields are left out. Whether someone is reachable right now is shown in the Team list, not in the phonebook.

Favorites

Favorites appear with ★ in the list. They are stored on the phone system and therefore also appear in the apps.

  1. Open the contact.
  2. In the details, choose the star Als Favorit markieren (Mark as favorite) in the button bar. ★ then appears next to the name.
  3. To remove it, choose the star again (Favorit entfernen, Remove favorite).

The star appears only for contacts that allow a favorite, and only with edit permission for your own extension. If saving fails, Favorit nicht gespeichert (Favorite not saved) appears with Bitte erneut versuchen. (Please try again.)

Contact Leia Organza 110 as a favorite

On your phone

On narrow screens, the phonebook shows either the list or the details.

  1. In the list, tap a contact. The details open.
  2. Choose Zurück (Back) at the top to return to the list.

Phonebook details on a phone with Back

See also

Was this page helpful?

Published: November 9, 2026Updated: November 13, 2026