1. Open Einstellungen (Settings) and Geschäftszeiten (Business hours).
2. Check every weekday on which you are reachable.
3. Enter start and end in the format HH:MM.
4. Add more time ranges on the same day with Zeitraum (Time range), such as for a lunch break.
5. Choose Speichern (Save).

Outside these hours, the Außerhalb der Geschäftszeiten (Outside business hours) rule applies. If a person has their own working hours, those hours apply to them.

1. Under Geschäftszeiten, in the Öffnungszeiten-Ausnahmen & Ferienkalender (Hours exceptions and holiday calendar) bar, choose the Öffnen (Open) button.
2. Enter a Namen (Name), for example Christmas.
3. Choose Von (From) and optionally Bis (Until).
4. Set jedes Jahr (Every year) for recurring days.
5. Choose Hinzufügen (Add).

An exception applies all day. With Für alle (For all), you transfer it to all extensions. For that, check the preview and choose Anwenden (Apply).

For meetings or emergencies, close right away. You find Jetzt schließen (Close now) in the Betrieb geschlossen (Business closed) card, under the opening hours exceptions. Alternatively, choose Routing (Routing), Anruf-Fluss (Call flow), and Betrieb ändern (Change business).

1. Choose Jetzt schließen and confirm with Wirklich schließen (Really close).
2. Calls now run as they do outside business hours.
3. Later, choose Wieder öffnen (Open again).

Check both with a test call.

In the Betrieb geschlossen card, enter Von, Bis (optional) (Until, optional), and Ansage (optional) (Announcement, optional). Check the preview and apply it.

Under Betrieb geschlossen, you find the Persönlicher Urlaub (Personal vacation) card. Choose the extension and the time range. Employees cannot enter their own vacation at this time.

Special hours route calls in a recurring time window to another destination, for example to reception at noon. You create it in Call builder, with the main number chosen.

1. In Call builder, choose Sonderzeit hinzufügen (Add special hours).
2. Enter Name (Name), Wochentage (Weekdays), and Zeitfenster (Time window).
3. Under Klingelt dann bei (Then rings at), choose the destination.
4. Choose Vorschau (Preview) and Übernehmen (Apply).

Later, you only change the destination. For a different time window, remove the special hours with Sonderzeit entfernen (Remove special hours) and create it again.