Feature Overview

At a Glance

INGOS Phone is your company's phone system in the cloud. You manage it in the web interface at my.ingos.com, and you make calls with the INGOS Phone app on iPhone and Android or with desk phones.

The tables show which feature is available where. Each feature links to the matching guide.

✓ is available, – is not available here.
Included: part of INGOS Phone.
By INGOS: INGOS does this for you, a message to support is enough.
Add-on: activated for your company in addition.
In preparation: announced, not yet available.

Make Calls

Feature	Web interface	App	Availability
Make calls with keypad, contacts, and history	–	✓	Included
Transfer with and without consult, hold, park, conference	–	✓	Included
Video call, second call, take over a colleague's call	–	✓	Included
Call from the web interface with one click	✓	–	Included, for administrators
Pick up and park in groups	✓	✓	Included
Conference rooms with dial-in number and PIN	✓	–	Included
Company directory	✓	✓	Included
Personal contacts and favorites	✓	✓	Included
Import and export the company directory (vCard, CSV)	✓	–	Included
Speed dial 00 to 99	–	✓	Included
Messages to colleagues (chat)	✓	✓	Included, after activation
Calendar and map of the system	✓	–	Included

Call Flows

Feature	Web interface	App	Availability
Call builder: assemble flows graphically	✓	–	Included
Auto attendant with key selection	✓	–	Included
Assign direct numbers	✓	–	Included
Business hours, holidays, and special hours	✓	–	Included
Close the business at short notice	✓	–	Included
Assign announcements, turn music on hold on and off	✓	–	Included
Load your own announcements and music on hold	–	–	By INGOS
Executive-assistant routing	✓	–	Included
Sites with their own line and a fallback path	✓	–	Included
Callback when busy	✓	–	Included

Your Availability

Feature	Web interface	App	Availability
Call forwarding	✓	✓	Included
Do not disturb	✓	✓	Included
Status such as Available or Lunch break	–	✓	Included
Choose the displayed number	✓	✓	Included
Your own working hours	✓	–	Included
Enter vacation for individual employees	✓	–	Included, by administrators
Personal voicemail	✓	✓	Included, in the web interface after activation
Listen to company voicemail	✓	✓	Included
Company voicemail: status and note	✓	–	Included

Teams and Queues

Feature	Web interface	App	Availability
Ring groups and call queues	✓	–	Included
Sign in and out of call queues	✓	✓	Included
Callback instead of waiting	✓	–	Included
Team presence: who is on a call right now	✓	✓	Included
Wallboard for the team	✓	–	Included
Shift sign-in at changing seats	✓	–	Included

System Administration

Feature	Web interface	App	Availability
Create, change, and remove extensions	✓	–	Included
Access to my.ingos.com for new employees	–	–	By INGOS
More extensions beyond the agreed quota	–	–	By INGOS
Trash: view deleted items and restore them	✓	–	Included
Change history of the system	✓	–	Included
My Day: today's calls and goals	✓	✓	Included
Use the web interface on your phone	✓	–	Included

App and Desk Phones

Feature	Web interface	App	Availability
Connect the app by QR code	✓	✓	Included
View and disconnect connected devices	✓	–	Included
Calls by push when the app is closed	–	✓	Included
Send diagnostics to INGOS	–	✓	Included
Set up a desk phone	✓	–	Included
Key assignment by administrators	✓	–	Included
My Keys: assign your own keys	✓	–	Included

System Reports

Feature	Web interface	App	Availability
Statistics	✓	–	Included
System call list and your own calls	✓	✓	Included
Call back today	✓	–	Included
Export connection data as CSV	✓	–	Included

Security and Privacy

Feature	Web interface	App	Availability
Sign in by link or password with passkey	✓	–	Included
Security key for changes	✓	–	Included
External numbers shortened for employees without admin rights	✓	–	Included
Emergency numbers protected	✓	–	Included
Call recording per extension with logged retrieval	✓	–	Included
Password policy	✓	–	Included, change by INGOS
INGOS Phone privacy policy	–	–	–

INGOS AI

INGOS AI adds voice AI to INGOS Phone. INGOS activates the add-on for each company. Once it is available, you will find the guides here.

Feature	Web interface	App	Availability
Record a call with a button and have it summarized	–	✓	Add-on, in preparation
Set transcript consent yourself, overview for administrators	✓	–	In preparation
Voicemail messages as text	–	–	Add-on, in preparation
Create announcements from text (text to speech)	–	–	Add-on, in preparation
Voice Agent	–	–	Add-on, in preparation

Next Steps

You coordinate further features and adjustments to the system with INGOS. What changed most recently is in the release notes of INGOS Phone and the app.

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