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Folders

Overview

The mailbox folders are in the navigation on the left. This article explains the standard folders, your own folders and subfolders, the counters and the menus for a folder, including emptying the Trash and the Spam folder.

Folder tree showing standard folders, own folders, subfolders, and “Mit mir geteilt” (Shared with me)

Standard folders

Every mailbox has six standard folders. They always appear at the top of the navigation, in this order:

  • Posteingang (Inbox): incoming messages (tray icon).
  • Entwürfe (Drafts): saved messages that have not been sent yet (icon of a sheet with a pen). Continue editing with Entwurf bearbeiten (Edit draft), see Writing an email.
  • Gesendet (Sent): sent messages (icon of a check mark in a circle).
  • Geplant (Scheduled): standard folder of the mailbox (clock icon).
  • Spam: messages sorted out by the mail server or via Als Spam markieren (Mark as spam) (box icon).
  • Papierkorb (Trash): deleted messages (trash can icon).

Note

There is no dedicated archive folder or archive function. A folder named Archiv (Archive), such as "Archiv 2025" in the example, is an ordinary folder of your own.

In Gesendet (Sent), Entwürfe (Drafts) and Geplant (Scheduled), the message list shows the recipients instead of the sender, for example "An: Hans Solo" (To: Hans Solo) or "(kein Empfänger)" (no recipient).

Your own folders and subfolders

  • Below the standard folders come the mailbox's own folders, sorted alphabetically and with a folder icon; in the example Archiv 2025, Lieferanten and Projekte.
  • Subfolders are indented below their folder; in the example Prüfstand Garching and Rechenzentrum under Projekte.
  • An arrow in front of the folder expands or collapses the subfolders (tooltip "Aufklappen" (Expand) or "Zuklappen" (Collapse)). The state is saved in the browser.
  • Last comes the Mit mir geteilt (Shared with me) node with folders that other people have shared, see Mailboxes and sharing.

Note

Folders cannot be created, renamed, moved or deleted in INGOS Mail. The folder structure is managed on the mail server.

Opening folders and reading the counters

  1. Click a folder in the navigation.
  2. The message list shows its contents; the folder is highlighted.
  • Number to the right of the folder: number of unread messages. At 0 the spot stays empty.
  • Number in the list header: "([n])" after the folder name is the total number of messages in the folder.
  • Both numbers are updated after every action and on every automatic refresh.
  • When you switch folders, search and filter are reset.

Folder menu (right-click)

  1. Right-click a folder in the navigation.
  2. The menu Aktionen zum Ordner [Name] (Actions for folder [Name]) opens.

Right-click menu of the trash showing Open, Refresh, and Empty trash

Entries, depending on the folder:

  • Öffnen (Open): opens the folder in the list. Missing for Mit mir geteilt (Shared with me) and for person entries.
  • Aufklappen (Expand) / Zuklappen (Collapse): only for folders with subfolders, and for Mit mir geteilt and persons.
  • Aktualisieren (Refresh): rereads the counters; if the folder is currently open, also the list.
  • Papierkorb leeren (Empty Trash): only for the Papierkorb (Trash).
  • Spam-Ordner leeren (Empty Spam folder): only for the Spam folder.

Papierkorb leeren (Empty Trash) and Spam-Ordner leeren (Empty Spam folder) are grayed out when the folder is empty.

Right-click menu of a folder that has subfolders, showing Open, Collapse, and Refresh

The "Aktionen zum Ordner" menu (Folder actions) in the list header

The same menu is available for the currently open folder via the ⋮ button in the second row of the list header. It contains no Öffnen (Open), but additionally Liste einklappen (Collapse list) (see The Mail screen).

“Aktionen zum Ordner” (Folder actions) menu in the list header, showing Refresh and Collapse list

Emptying the Trash or Spam folder

  1. Right-click Papierkorb (Trash) or Spam (or open the folder and choose ⋮ Aktionen zum Ordner (Folder actions)).
  2. Choose Papierkorb leeren (Empty Trash) or Spam-Ordner leeren (Empty Spam folder).
  3. The confirmation Papierkorb leeren? (Empty Trash?) or Spam-Ordner leeren? (Empty Spam folder?) appears with the text "[n] Nachrichten werden endgültig gelöscht. Das lässt sich nicht rückgängig machen." ([n] messages will be permanently deleted. This cannot be undone.)
  4. Choose Endgültig löschen (Delete permanently), or Abbrechen (Cancel) to change nothing.

“Papierkorb leeren” (Empty trash) confirmation showing Cancel and Delete permanently

Feedback: "Papierkorb geleert" (Trash emptied) or "Spam-Ordner geleert" (Spam folder emptied). If it fails, "Nicht geleert" (Not emptied) appears with the reason.

WARNING

Emptying permanently deletes all messages in the folder. They do not go to the Trash and cannot be restored in INGOS Mail.

Only the Trash and the Spam folder can be emptied.

Dragging messages into a folder

You can drag a message from the list onto a folder in the navigation with the mouse; the effect is the same as with Verschieben … (Move …). Valid targets are highlighted as you hover over them. If several messages are selected and you drag one of them, all selected messages move along. Details in Organizing messages.

  • Not valid as a target: Geplant (Scheduled), the currently open folder, and Mit mir geteilt (Shared with me) and person entries.
  • Dropping is not possible in the narrow bar.
  • Folders cannot be dragged onto other folders.

See also

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Published: November 9, 2026Updated: November 13, 2026