| Term | Meaning |
|---|---|
| Extension | A person's internal line, reachable by a short number. |
| Direct number | A number on your line that rings directly at an extension, a group, or a menu. |
| Main number | The central number of your company. You build the call flow for it. |
| Line | Your system's connection to the phone network. INGOS sets it up. |
| Outgoing number | The number people see when you call them. |
| Quota | The number of extensions and groups your system includes. |
Glossary
1. Phone system and numbers
2. Distribute calls
| Term | Meaning |
|---|---|
| Ring group | Several people for whom a call rings. |
| Call queue | Callers wait in line until someone is free. |
| Auto attendant | An announcement with a key choice, for example "Sales, press 1". |
| Call flow | The path of a call from the main number to its destination. |
| Call builder | The graphical editor for call flows. |
| Business hours | The times your company is reachable. Outside those times, other rules apply. |
| Special hours | A recurring time window with its own destination, for example the lunch break. |
3. Availability and devices
| Term | Meaning |
|---|---|
| Call forwarding | A rule for what happens to a call when busy, when unanswered, or outside business hours. |
| Do not disturb | The extension does not ring. Calls follow call forwarding. |
| Voicemail | Personal for one extension, or for the whole company. |
| Softphone | The INGOS Phone app on your cell phone. |
| Key assignment | The function keys on the desk phone, for example for coworkers' status. |
| Trash | Deleted entries stay here for a set period and can be partly restored. |
