1. Open Settings and select Set status.
2. Select Available, Do not disturb, Away, Lunch break, or Business trip.
3. Optionally add a note and a duration.

With any status other than Available, this phone does not ring. If you are a member of call queues, the queues are paused. Colleagues see your status in Favorites, Contacts, and Recent.

Under Call forwarding, you set what happens to calls for each status: Ring, Voicemail, Number, or Hang up. Besides the statuses above, Busy and Offline are also available.

Under My groups, you sign in and out of call queues and see your agent status.

Mute this device lets calls arrive silently on this phone. During a call, it also mutes the microphone. Your status stays unchanged.