Reading messages

The reading pane is the third column of the workspace. It shows the message selected in the message list with subject, sender, notices, attachments and text, and offers all actions for the message. This article describes the reading pane from top to bottom.

1. In the navigation column, choose the folder, for example Posteingang (Inbox).
2. In the message list, click the message. Alternatively, move through the list with Arrow down and Arrow up; the highlighted message opens immediately.
3. While loading, the reading pane shows "Nachricht wird geladen …" (Loading message …). Then the message appears.

An unread message is marked as read as soon as it is opened, without delay and without a separate setting. The counters on the folder and in the list go down immediately. You can make it unread again via Weitere Aktionen (More actions) › Als ungelesen markieren (Mark as unread) (see below).

• "Keine Nachricht gewählt" (No message selected) – "Zum Lesen links eine Nachricht auswählen." (Select a message on the left to read it.) appears when the folder contains messages but none is selected.
• "Keine Nachrichten" (No messages) – "In diesem Ordner liegt zurzeit nichts." (There is nothing in this folder at the moment.) appears for an empty folder.
• "Etwas ist schiefgelaufen" (Something went wrong) appears when the message cannot be loaded, for example because it has since been moved or deleted, with the text "Die Daten konnten nicht geladen werden." (The data could not be loaded.) or "Der Mailserver ist gerade nicht erreichbar." (The mail server cannot be reached right now.). Erneut versuchen (Try again) loads it once more.

The bar at the top of the reading pane shows only the actions that are possible in the current folder.

• Zurück zur Liste (Back to list) (left arrow): appears only in the narrow view on the phone and returns to the message list.
• Als Spam markieren (Mark as spam): places the message in the Spam folder. Feedback "Als Spam markiert" (Marked as spam). Not present in Entwürfe (Drafts), Gesendet (Sent), Geplant (Scheduled) and Spam.
• Kein Spam (Not spam): only in the Spam folder. Removes the spam classification, feedback "Als kein Spam markiert" (Marked as not spam).
• Löschen (Delete) (trash can): moves the message to the Papierkorb (Trash) without confirmation. Feedback "Gelöscht" (Deleted) – "Die Nachricht liegt im Papierkorb." (The message is in the Trash.)
• Verschieben … (Move …): opens the Verschieben nach (Move to) list (see below).
• Weitere Aktionen (More actions) (⋮): opens the Aktionen zur Nachricht (Message actions) menu (see below).
• Position on the right, for example "1/16" (tooltip "Nachricht 1 von 16" (Message 1 of 16)): position of the message in the folder. With an active search or filter, only the number of displayed results counts.
• Vorherige Nachricht (Previous message) and Nächste Nachricht (Next message) (arrows): page through in the order of the current list sorting. At the beginning or end of the list, the respective arrow is grayed out.

Weitere Aktionen (More actions) (⋮) in the toolbar opens the Aktionen zur Nachricht (Message actions) menu. Right-clicking the message in the list opens the same menu (see Message list, search and filters).

The entries appear in this order; entries that do not fit the folder are missing:

• Entwurf bearbeiten (Edit draft): only in the Entwürfe (Drafts) folder. Opens the draft in the compose window.
• Antworten (Reply), Allen antworten (Reply all), Weiterleiten (Forward): each opens its own compose window, see Replying, forwarding and drafts.
• In eigenem Fenster öffnen (Open in separate window): shows the message in a separate window, see Messages in separate windows.
• Als Termin anlegen (Create as appointment): switches to the Calendar area and opens a new appointment. The title is the subject (or "(ohne Betreff)" (no subject)); the description contains the sender, date and subject as well as the text of the message as plain text (at most 8,000 characters).
• Als Aufgabe anlegen (Create as task): as above, but as a new task in the Tasks area.
• Als Notiz speichern (Save as note): as above, but as a new note in the Notes area.
• Absender zu Kontakten (Add sender to contacts): switches to the Contacts area and creates a new contact with the sender's first name, last name and address. The last word of the name becomes the last name; name parts from "|" or "(" onward are dropped.
• Als gelesen markieren (Mark as read) or Als ungelesen markieren (Mark as unread): depending on the current state.
• Markieren (Flag) or Markierung entfernen (Remove flag): sets or removes the flag.
• Verschieben … (Move …): as in the toolbar.
• Kategorie … (Category …): only if categories have been created in the mailbox. Opens the Kategorie (Category) submenu.
• Kein Spam (Not spam) (only in the Spam folder) or Als Spam markieren (Mark as spam) (not in Drafts, Sent, Scheduled).
• Löschen (Delete).

If an action fails, the notice "Nicht ausgeführt" (Not carried out) appears with the reason.

Assigning a category

1. Choose Weitere Aktionen (More actions) › Kategorie … (Category …).
2. Click a category. A check mark shows that it is assigned; another click removes it again.
3. Alle Kategorien entfernen (Remove all categories) (only visible if the message has categories) removes all of them at once.

If the category cannot be set, "Kategorie nicht gesetzt" (Category not set) appears. Categories themselves are managed in the settings, see Categories.

1. In the toolbar, choose Verschieben … (Move …) (or in the menu Weitere Aktionen (More actions) › Verschieben …).
2. In the Verschieben nach (Move to) list, click the target folder. Subfolders are shown with their path, for example "Projekte › Prüfstand Garching".
3. The feedback "Verschoben" (Moved) names the target folder.

The list does not include the current folder or the Geplant (Scheduled) folder. If moving fails, the app reports "Nicht verschoben" (Not moved) with the reason. Moving several messages at once: see Organizing messages.

• Subject: shown in large type; without a subject it shows "(ohne Betreff)" (no subject).
• Markieren (Flag) / Markierung entfernen (Remove flag) (flag): sets or removes the flag. When flagged, the flag has an orange background.
• Nachricht hell anzeigen (Show message light) / Nachricht dunkel anzeigen (Show message dark) (sun or moon): visible only in the dark design, see "Messages in the dark design" below.
• Drucken (Print) (printer): opens the browser's print dialog. Only the subject, sender block and message text are printed; bars, buttons and the reply bar are left out of the printout, and the text is black. In a separate message window, only that window is printed.
• In eigenem Fenster öffnen (Open in separate window): opens the message in a separate window. This button is missing in the separate window itself.

• Kategorie (Category) (color dot and name, tooltip "Kategorie Rot" (Category Red)): one badge per assigned category. The × ("Kategorie „Rot“ entfernen" (Remove category "Red")) removes the category.
• Ordner (Folder) (folder icon and name, tooltip "Ordner „Posteingang“ öffnen" (Open folder "Inbox")): shows which folder the message is in. A click opens that folder, useful after a search.
• Signiert (Signed) (shield) and Verschlüsselt (Encrypted) (lock): appear when the mail server marks the message as such. The badges are for display only; the app offers no verification or decryption of its own.

• Sender picture: photo from the contacts if available, otherwise the initials. If the address belongs to a user of the phone system, a colored ring shows the presence status (tooltip, for example, "Leia Organza · Im Gespräch" (Leia Organza · On a call)). A check mark on the picture ("Interner Absender, Absender geprüft" (Internal sender, sender verified)) appears only for internal senders who passed the sender check.
• Name of the sender (otherwise the address, otherwise "(unbekannt)" (unknown)) with the sender check badge next to it, see Sender check and external images.
• Address of the sender in the line below.
• An: (To:) all recipients with name and address, followed by "· Cc:" with the copy recipients. If To is empty, "—" is shown. Blind copy recipients (Bcc) are not displayed.
• Date on the right in the format "05.11.2026, 08:52 Uhr".

Person menu on the sender picture

Right-clicking the sender picture opens the Aktionen zur Person (Person actions) menu. By keyboard: move to the picture with Tab and press the context menu key or Shift + F10.

At the top are the name and address, and for users of the phone system also the extension, for example "Nebenstelle 110" (Extension 110).

• Anrufen (Call): only for people with an extension, not for your own address.
• E-Mail schreiben (Write email): opens a new compose window with the person under An (To).
• Kontakt anzeigen (Show contact): switches to the Contacts area and shows the contact for this address. If there is none, Kontakt anlegen (Create contact) opens with name and address prefilled. For people with an extension, the entry is called Kontakt anzeigen und mit Telefonanlage abgleichen (Show contact and sync with phone system).

Notice lines appear above the message text in a gray box when needed.

• "Potenziell gefährliche Skripte wurden aus dieser Nachricht entfernt." (Potentially dangerous scripts were removed from this message.) – the message contained scripts or active links. These are never executed.
• "Ein Tracker wurde blockiert, um die Privatsphäre zu schützen." (One tracker was blocked to protect your privacy.) or "2 Tracker wurden blockiert, …" (2 trackers were blocked, …) – the mail server detected and removed tracking pixels.
• "Externe Bilder wurden zum Schutz der Privatsphäre nicht geladen." (External images were not loaded to protect your privacy.) with Bilder anzeigen (Show images) and Immer von … (Always from …) – see Sender check and external images.
• Abbestellen (Unsubscribe) – "von diesen E-Mails abmelden." (unsubscribe from these emails.): appears for newsletters that include an unsubscribe address. If it is a web link, it opens in a new browser tab. If it is an email address, a compose window opens addressed to it with the subject "Abbestellen" (Unsubscribe); the message still has to be sent. There is no unsubscribing in the background without confirmation.

• HTML messages are displayed cleaned up: scripts, forms, embedded frames and vector graphics are removed, while the formatting and colors of the text are kept. Links open in a new browser tab. If the message has no background of its own, it is shown on white "paper".
• Plain text messages keep their line breaks.
• If the message is empty, "(kein Text)" (no text) or "Diese Nachricht hat keinen Text." (This message has no text.) is shown.
• Embedded images (images sent within the message, such as a logo in the signature) are loaded without approval. Only raster images (PNG, JPEG, GIF, WebP, BMP) are displayed; images in other formats and images that cannot be loaded appear as a placeholder with the tooltip "Bild nicht verfügbar" (Image not available) (or the image description).
• External images from the internet are loaded only after approval. Until then, a placeholder with the tooltip "Externes Bild — nicht geladen" (External image — not loaded) takes their place.

Messages in the dark design

In the dark design, messages appear with light text on a dark background; images keep their colors.

1. If a message is hard to read, choose Nachricht hell anzeigen (Show message light) (sun) in the subject line. Only this message then appears on white paper.
2. Nachricht dunkel anzeigen (Show message dark) (moon) switches back.

In general, the dark display can be turned off in the settings under Anzeige (Display) › Nachrichten im Dunkelmodus dunkel (Messages dark in dark mode) (default: on), see Settings. If it is turned off, the sun is missing.

The reply bar sits at the bottom edge of the reading pane.

• Antworten (Reply), Allen antworten (Reply all), Weiterleiten (Forward): each opens its own compose window, see Replying, forwarding and drafts.
• In the Entwürfe (Drafts) folder, only Entwurf bearbeiten (Edit draft) appears instead.

• Arrow down / Arrow up in the message list open the next or previous message.
• Esc closes the attachment preview, the sender check window and open menus.
• There are no dedicated keyboard shortcuts for replying, deleting or forwarding. Overview of all shortcuts: Keyboard shortcuts.

• Sender check and external images
• Attachments
• Replying, forwarding and drafts
• Message list, search and filters