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Administrator

Create and manage extensions

  1. Create an extension
  2. Change profile details
  3. Outgoing number
  4. New desk phone password
  5. Deactivate or remove
1. Create an extension
  1. Open Nebenstellen (Extensions) and choose Nebenstelle anlegen (Create extension).
  2. Check the suggested Durchwahl (Direct number). The app suggests the next available number starting at 100. 2 to 6 digits are allowed.
  3. Enter Vorname (First name) and Nachname (Last name). One of them is enough.
  4. Enter the E-Mail (Email). It is required for access to my.ingos.com and the app.
  5. Optionally add the Abteilung (Department).
  6. Choose the Rolle (Role):
    • Telefonieren · Inland und Ausland (Domestic and international calling) (Default)
    • Telefonieren · nur Inland (Domestic calling only)
    • Warteschlangen verwalten (Manage call queues)
    • Administrator dieses Kunden (Administrator of this customer)
  7. Choose Vorschau (Preview). You see what will be created and how much of the quota is used.
  8. Choose Anlegen (Create).

The app then checks access. It usually shows Noch nicht eingerichtet (Not set up yet). INGOS sets up access to my.ingos.com. You can connect the app only after that.

WARNING

Assign the Administrator of this customer role only to people who should manage the entire system.

New extension dialog with direct number, name, email, department and role

2. Change profile details
  1. Open the extension.
  2. Choose Aktionen (Actions) and Stammdaten bearbeiten (Edit profile details).
  3. Change the name, email, mobile number, or department and save.
3. Outgoing number

Choose which number people you call see.

  1. On the extension, choose Aktionen and Ausgehende Rufnummer (Outgoing number).
  2. Choose über Amtsleitung (Standard) (Via outside line (standard)) or a direct number of this extension.
  3. Choose Speichern (Save).

Only numbers on your own lines are possible.

4. New desk phone password

You cannot view the password for desk phones and other devices. You can set a new one.

  1. On the extension, choose Aktionen and Telefon anbinden (Connect phone).
  2. Choose Tischtelefon oder anderes SIP-Gerät (Desk phone or other SIP device).
  3. Under SIP-Zugangsdaten (SIP credentials), confirm that desk phones must be set up again afterward.
  4. Choose Neues Kennwort setzen und anzeigen (Set and show new password).

The username and password appear only once. Devices with the old password are disconnected afterward. Apps connected by QR code stay connected.

5. Deactivate or remove
  1. On the extension, choose Aktionen and Stilllegen oder entfernen (Deactivate or remove).
  2. Choose the option that fits:
    • Stilllegen (Deactivate) turns the extension off. Wieder einschalten (Turn back on) undoes this.
    • Endgültig entfernen (Remove permanently) requires you to enter the direct number.

A removed extension is in Trash. When you restore it, the direct number is kept. You set groups, passwords, and the PIN again.

INGOS revokes access to my.ingos.com. Tell us so we can do that.

Published: October 28, 2026