Get your data back

INGOS runs the restore for you. You find the right restore point in the app and send a request. INGOS contacts you and brings the data back.

1. Find the file as described in Find and view older restore points.
2. Note the device, the restore point with the date, and the full path.
3. Open Support (Support) and click Neue Anfrage (New request).
4. Enter the subject and description, with the device, the restore point, and the path. Also write where the data should be returned.
5. Click Anfrage senden (Send request).

If a server or workstation fails, you can fully restore it from a full image.

1. Open the device.
2. Under Wiederherstellung (Restore), click Komplett-Wiederherstellung anfordern (Request full restore). On the full-screen timeline, the button is called Komplett → INGOS (Full → INGOS).
3. The app opens a prefilled request with the device. From the device, enter the restore point you want. From the full-screen timeline, the chosen restore point is already filled in.
4. Send the request.

If Microsoft 365 is set up for you, INGOS also restores individual emails, folders, or files from mailboxes, OneDrive, Teams, groups, and SharePoint back to Microsoft 365. In your request, name the mailbox or site, the restore point you want, and what should be restored.

You see the progress of your request under Support. INGOS replies there, and you can answer follow-up questions.