New features

• Blocked backups are now detected and resolved automatically: if a cleanup task locks the storage location for all other devices, we release it and restart the cleanup on a more powerful server.
• New in the overview: “Done for you” shows what was taken care of in the background.
• Compare two backup states — added, changed and deleted at a glance.
• Back up several devices in a single step.

Improvements

• Clear wording instead of “Failed”: if a device is merely waiting for another one to finish writing to storage, that is now stated as such — including which device it is waiting for.
• Switched-off workstations no longer raise alerts. Whether a backup is expected overnight can be set per device.
• Devices are easier to find and assign.
• Fully usable on a phone.

Fixes

• Stalled backup runs are detected and ended. If a run cannot be ended because the device no longer responds, we say so with the concrete next step — instead of continuing to show it as “running”.
• New Microsoft 365 accounts no longer remain unprotected unnoticed.

Changes

• Fehler behoben und Abläufe stabilisiert.
• Neue Funktion ergänzt.
• Sicherheit erhöht — Komponenten aktualisiert und Schutzmaßnahmen verstärkt (Sicherheitsempfehlung).

Added:

• Two-Factor Authentication (2FA):
  • Starting with version 24.09, 2FA is mandatory for all partner accounts using paid services. Disabling 2FA at the account level will soon be unavailable.
  • All users in an organization will be prompted to set up 2FA after activation during their next login or when their session expires.
• Custom API Integrations:
  • Migration from Basic Authentication to API clients is recommended for enhanced security and adherence to best practices.
• Extended Billing Data Access:
  • Distributors in marketplaces can now access customer usage data even when "Support Access" is disabled, ensuring seamless automated billing.
• New Public APIs for EDR:
  • Enhanced integration with automation tools for efficient incident management and advanced workflows.
• macOS 15 Support:
  • Protection for macOS 15 Sequoia workloads, including backup, security, and File Sync & Share.
• Ticket Mapping in PSA Integrations:
  • Improved ticket mapping configuration for ConnectWise PSA and Datto Autotask PSA.
• New Versions of INGOS Backup Agent:
  • Released for Windows, Mac, and Linux (v.24.10.38946).

Improvements:

• 2FA Transition: Gradual introduction to minimize disruptions and ease the transition for teams.
• API Enhancements: Expanded capabilities to support new automation scenarios.
• PostgreSQL Migration: Optimized for smoother service pack upgrades.

Fixed:

• Active Protection: Resolved performance degradation issues with Microsoft Outlook caused by real-time protection.
• Backup:
  • Incorrect archive lists displayed in cloud storage were corrected.
  • Fixed issues with data collection alerts and erroneous Windows Update status monitoring.
  • Website backups no longer get stuck in the "Queued" state.
• Bootable Media: Addressed issues with corrupted backup archives in WinPE-based media.
• Virtual Environments: Fixed missing quota warnings for agentless Microsoft Azure VM backups.

Known Issues:

• Backup Validation: Status may be incomplete or incorrect for large backup sets.
• Special Characters in Backup Names: Backups with special characters are inaccessible on network storage.
  • Solution: Avoid using special characters in backup names.
• System State Backups: Failures during backups via Windows Server Backup feature.
• SnapAPI Module: Requires separate compilation after installation on Rocky Linux or Oracle Linux 8.7.
• Recovery: Sorting files by last change date does not work correctly.

Changes

• Speicher-Kapazität: Gesamtgröße je Speicher hinterlegen — mit Anzeige des freien Platzes und automatischer Warnung, bevor der Speicher voll läuft.
• Klarere Hinweise, wenn eine Sicherung hängt oder abgebrochen wurde — abgebrochene Läufe werden nicht mehr fälschlich als Fehler gewertet.
• Verlässlichere Übersicht: ein über längere Zeit hängendes Gerät wird jetzt als aufmerksamkeitsbedürftig markiert statt als gesichert.
• Effizienz-Anzeige (Platzersparnis durch Deduplizierung & Komprimierung) und einstellbare Bandbreite je Gerät.
• Schnellere und vollständigere Aktivitäts- und Verlaufsanzeige.