Release notes

  1. Overview
  2. Release: 2024-12-11
  3. Release: 2024-11-29
  4. Release: 2024-10-24
1. Overview

Asset Managment

2. Release: 2024-12-11

Behavior Changes:

  • When logging into INGOS Assetmanagement via Outlook, a six-hour inactive timeout is imposed before logging out.

Fixed:

  • Fixed "Extra parameter not allowed" error thrown when configuring Advanced Filter in request list view to Category > View Additional fields.
  • Unable to send change approvals if the requester associated with the change is deleted from the application.
  • Issue while updating CI attributes using Asset/Workstation API.
  • Unable to start the application when the database is connected to an external PostgreSQL.
  • In some cases, the contracts are not shown under the Billing tab.
  • Unable to click the work log customizer icon on the Jobsheet customizer page.

Enhancements:

  • Requesters can now use the "Show All" option in the announcement widget to view announcements in the list view.
  • FIPS Compliance: INGOS Assetmanagement MSP now supports FIPS mode to comply with Federal Information Processing Standards (FIPS) of the US government. Enabling FIPS ensures that INGOS Assetmanagement is FIPS 140-2 compliant and uses only FIPS-validated algorithms.
3. Release: 2024-11-29

Behavior Changes:

  • Billing Contract V3 APIs have been added to the REST API documentation.

Fixed:

  • Account-based font style was not retained when selecting an account.
  • New sites and departments were created even when site and department mapping was disabled during AD import.
  • Attachments were not retained when a request was created through chat.
  • Errors occurred when assigning a technician to a request created by an unapproved user.
  • CI relationships could not be imported via XLS files in the CMDB.
  • Accounts could not be deleted if a workstation was assigned to another account.
  • An error was displayed when clicking the password reset link in the self-service login notification.
  • Purchase order approval could not be selected when "All accounts" was enabled.
  • Account names were not displayed correctly in contract expiry notifications if they contained Chinese characters.
  • The technician page loaded incorrectly when logged in as an account admin.
  • The request ID hyperlink did not work in the mobile app on the task details page.
  • Exceptions occurred while accessing billing contracts in certain cases.
  • Start and end dates were displayed in milliseconds in timesheet notifications.
  • Request notes were not in sequential order, and empty lines were removed from paragraphs.
  • Additional picklist fields for accounts were not saved if the field value contained special characters.
  • Users using mobile SAML authentication faced login issues when exiting the app and resuming while already logged in.
  • Additional account fields could not be updated through the API.
  • Requests reopened in a new tab after a page reload in technician login when a requester added a note.
  • Incorrect locations were shown on maps despite accurate coordinates being provided.
  • Blank pages appeared in some scenarios in the custom menu for service requests.
  • Errors occurred when associating a purchase order with a service request.
  • Translation issues in the Hungarian language version were resolved.
  • Text formatting was not maintained when an SLA escalation notification was opened through the bell icon.
  • Unexpected errors occurred in some scenarios while creating projects.
  • Errors occurred when opening custom triggers linked to deleted items used as criteria.
  • Other users were incorrectly listed in the blocked users list.
  • Custom trigger notifications were not sent to account managers.
  • Generated bills could not be edited if the account name contained double quotes.
  • Blank pages appeared when changing relationships for workstations.
  • Salesforce integrations failed when there were more than 1000 accounts in Salesforce.
  • Editing project and task templates failed when the creator's department was assigned to a department head.
4. Release: 2024-10-24

Behavior Change:
Billing Contract V3 APIs have been added to the REST API documentation tool.

 

Issues Fixed:

  • Account-specific font style is not retained when selecting an account.
  • New sites and departments are created even when department and site mapping is disabled during AD import.
  • Attachments are not preserved when a request is created through chat.
  • An error occurs when assigning a technician to a request created by an unapproved user.
  • Unable to import CI relationships using an XLS file in CMDB.
  • Unable to delete an account when a workstation is assigned to another account.
  • An error is thrown when clicking the password reset link in the self-service login notification.
  • Unable to select purchase order approval when "All Accounts" is set.
  • Account name is not displayed correctly in the contract expiry notification if it contains Chinese characters.
  • The technician page loads under account admin login.
  • Request ID hyperlink does not work in the mobile app on the task details page.
  • An exception is thrown when accessing billing contracts in some cases.
  • Start and end dates are displayed in milliseconds under the timesheet notification.
  • Request notes are not in sequential order, and blank lines are removed from paragraphs.
  • Picklist additional field for an account is not saved if the field value contains special characters.
  • Users using mobile SAML authentication may face login issues if they exit and later resume the app while still logged in.
  • Unable to update account additional fields through the API.
  • The request opens in a new tab on page reload in technician login if the requester adds a note to the request.
  • Incorrect location is shown on maps even though the coordinates are correct.
  • In some cases, a blank page appears in the custom menu for service requests.
  • An error occurs while associating a purchase order with a service request.
  • Translation issue for the Hungarian language.
  • Text formatting is not retained when an SLA escalation notification is opened through the bell icon.
  • In some cases, an unexpected error is thrown when creating a project.
  • Error occurs when opening a custom trigger if an item used as criteria has been deleted.
  • Other users are listed in the blocked users list.
  • Custom trigger notifications are not sent to account managers.
  • Unable to edit the generated bill if the account name contains double quotes.
  • A blank page is shown when changing a relationship for workstations.
  • Unable to integrate Salesforce if there are more than 1,000 accounts in Salesforce.
  • Editing project and task templates fails when the creator’s department is assigned to a department head.
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