With requests, you ask INGOS directly from the app: restores, changes to the schedule or retention, new devices, exclusions, and anything you want to know.
Requests go through the Support (Support) app in my.ingos.com. To send requests, you also need an assignment for Support. If it is missing, the app reports an error when you send. INGOS sets up the assignment.
In many places, the app opens a prefilled request that you only review and send:
| Where | Button |
|---|---|
| Gerät (Device), Wiederherstellung (Restore) | Komplett-Wiederherstellung anfordern (Request full restore) |
| Vollbild-Zeitachse (Full-screen timeline) | Komplett → INGOS (Full → INGOS) |
| Gerät (Device), Was gesichert wird (What is backed up), for exclusions set by the plan | Ausnahme anfragen (Request exclusion) |
| Gerät hinzufügen (Add a device) | Stattdessen INGOS bitten, das Gerät einzurichten (Ask INGOS to set up the device instead) |
| Einstellungen (Settings), Sicherungsplan (Backup plan) and Benachrichtigungen (Notifications) | Änderung anfragen (Request a change) |
| Einstellungen (Settings), Sicherungssoftware (Backup software) | Aktualisierung anfragen (Request an update) |
| Einstellungen (Settings), Geräte & Server (Devices & servers) | Anfragen (Request) |
| Einstellungen (Settings), Microsoft 365 | Microsoft 365 freischalten anfragen (Request Microsoft 365 activation) |
| Empfehlungen (Recommendations), zweite Kopie (Second copy) and zweiter Speicher (Second storage) | Anfragen (Request) |
Under Support, filter by Alle (All), Offen (Open), and Erledigt (Done). Open a request, and you see the full history. With Antwort senden (Send reply) you reply to INGOS, and with Als erledigt markieren (Mark as done) you close the request.
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