Behavior Change

• Login URL Update Removed: The ability to update the login web URL from the account add/edit section has been removed.
• SAML Two-Factor Authentication: Two-Factor Authentication is now supported for SAML Login.
• Custom Function Enhancements: Deluge tasks for base64 encoding/decoding now work in custom functions.
• Additional Fields Workflow: The "Save and Close" button in the New Field pop-up is replaced with "Save and Add New," which saves the current entry and opens a new form.
• Conversation Details in Templates: When using the $ConversationDetails variable in Reply/Notification Templates, sender details are appended based on context, with the Requester's name displayed if Reply Forward is triggered.
• Increased Field Limits: Default limits for request additional fields have been increased.
• Close Operation Error: An error message is now shown when closing a request via an email link.
• Zia Bot Hyperlinks: The Zia Bot Message view in custom functions now supports hyperlinks.
• File Widget Restriction: For security reasons, the SDCo-ordinator cannot add or edit the File Widget in the Helpdesk Dashboard.
• Two-Factor for Portal Settings: Two-Factor Authentication is now available for Advanced Portal and Application Settings.

Enhancements

• INGOS PatchManagement: Choose between a full endpoint management sync or an IT asset management sync, assign specific customers, configure agent settings, download agents for Windows, Linux, and Mac, and schedule agent scans.
• Select User Icon: A new "Select User" icon has been added beside the Change Requester field in change forms to display detailed user information.
• Attachment Preview: Users can now preview PDF, DOCx, XLSX, CSV, and XLS files.
• Time Format in Reports: Time spent can now be set in the HH:MM format via custom report settings.
• Content Security Improvement: The application no longer requires the unsafe-eval directive in its Content Security Policy header, enhancing security.
• changeDB Logging: changeDB-related logs are now captured in a dedicated log file.
• Live Chat Enhancements: Live Chat is enabled based on operational hours, supports dollar variables in messages, can be initiated for closed requests, and now supports drag & drop attachments.
• Approval Notifications: Acknowledgement notifications for approval predictions are triggered via the Job Executor.
• User Login Two-Factor: Two-Factor Authentication for User Login can now be enabled for Technicians, Requesters, and selected users.
• PDF Export & Inline Edit: Pages can now be exported as PDFs using Field and Form Rules, with support for inline editing and field saving.
• Request ID Column: A new Request ID column has been added to the list view of associated requests in the Problems and Changes modules.
• Site List Popup: Click the Home icon next to the Site field to open the Site List popup as a dialog.
• Agent Status Column: A new Agent Status column has been added to the asset list view to display machine agent status.

Issues Fixed

• Fixed the inability to update additional fields for accounts created via API.
• Resolved an issue preventing replies to technicians when account-specific email and support group addresses are configured.
• Fixed an issue where attachments with no data were sent in scheduled report emails.
• Fixed auto fill issues in the request form on Microsoft Edge.
• Corrected the issue where merging a closed request reset the status to Open.
• Resolved sorting issues in the billing list view.
• Fixed errors during SAML configuration.
• Fixed errors when clicking the "Change default site" option in account details.
• Fixed errors when clicking the approval URL for account changes by MSP users.

Behavior Changes:

• After the update, you can schedule reports on a yearly basis for specific months.
• When importing vendors, product and service relationships can now be imported simultaneously.
• Merging of Incident and Service Additional Fields:
  • All additional fields for incidents and services have been combined into general "Request Additional Fields."
  • Encryption for picklist or radio fields in requests is removed.
  • Custom ordering for product or software questions is no longer maintained. Instead, ascending or descending sorting is now used by default.
  • Once an image is assigned to a question, it can no longer be deselected.
  • Multi-line fields are no longer available in the column chooser of the request list view.
  • Sorting by single-line fields in the request list view has been removed.
  • Swapping between picklist ↔ radio or multi select ↔ checkbox fields is no longer permitted in request additional fields.
  • The order of selected options in multi-select fields is preserved in the same sequence they were chosen.
  • If a request contained manually defined options before the update and those are later converted to reference options, the previously selected values are retained.
  • For a checkbox question with multiple answers, after changing the question type to radio, only the initially selected value remains.
  • If a section used in a template is removed from that template, the association and related maintenance data are completely removed after the migration.
  • When a field in a condition is no longer present in the current template, that condition will be considered met if the field is missing or empty.
  • Sections with duplicate questions can no longer be associated to templates, even if they are inactive.
• Dynamic configurations for accounts, sites, categories, subcategories, statuses, priorities, levels, modes, urgency, impact, request types, and user-defined options are removed.
• An invalid account name only causes that specific record to fail during import without halting the entire process.
• Changes to Analytics Integration:
  • After migration, custom request fields are transferred to new tables in the Analytics workspace. Existing reports can either continue to be used or be updated to reference the new schema.
  • Please reconfigure the custom request table schema to maintain data consistency within your reporting framework.

Enhancements:

• Minor Change Enhancements:
  • Ability to close multiple changes at once from the change list view.
  • Additional notification rules for approvals, status updates, SLA escalations, and edits to associated services or assets.
  • New mandatory fields for closure rules in the change process.
• Workflow Improvements for Changes and Releases:
  • Control whether all or only workflow-specific stages and statuses appear in changes/releases.
• "Copy Change" Function:
  • Select which stage details to copy when duplicating a change. Submission stage details can be modified before the copy is created.
• SIEM Integration (INGOS LOG ANALYZER):
  • Integrate INGOS Asset Management with EventLog Analyzer to gather, manage, and report on debug and web server logs for security purposes.
  • Enable via Admin > Apps & Add-ons > Integrations > LOG ANALYZER.
• Custom Filter Component:
  • In "Manage Views" (Requests, Changes, Solutions, Projects, Tasks), you can enable or hide custom views.
  • Filter views by All Views, System-created, Created by Me, Private, or Public.
• Report Scheduling:
  • Schedule reports to run at specified times of day, days of the week, days of the month, or months of the year.
  • Configure an end time to stop generating reports.
  • Add CC and BCC recipients on the email configuration page for sending scheduled reports.
• Vendor Enhancements:
  • Vendors can now be added specifically for each service desk instance.
  • Export vendor details in HTML, XLS, XLSX, PDF, or CSV formats.
  • When deleting vendors associated with canceled/closed POs/PRs or expired contracts, they are marked inactive.
  • Refined Add/Edit Vendor forms for better user experience.
  • Additional vendor fields can be created under Admin > Customization > Additional Fields > Vendor.

Issues Fixed:

• The "Delete" button in the contracts list view is now displayed correctly.
• Problems with account creation for environments with very high default technician counts have been resolved.
• Editing existing ORG roles and creating new roles for sites or departments is now error-free.
• Account name variables in task comment notifications no longer cause errors.
• The Apple push notification certificate was updated to maintain push notification functionality.

Known Stability Enhancements:

• Extensive backend improvements address exceptions arising from synchronization and file operations.
• Broader compatibility to reduce errors in specialized or unique environments.

Behavior Changes:

• When logging into INGOS Assetmanagement via Outlook, a six-hour inactive timeout is imposed before logging out.

Fixed:

• Fixed "Extra parameter not allowed" error thrown when configuring Advanced Filter in request list view to Category > View Additional fields.
• Unable to send change approvals if the requester associated with the change is deleted from the application.
• Issue while updating CI attributes using Asset/Workstation API.
• Unable to start the application when the database is connected to an external PostgreSQL.
• In some cases, the contracts are not shown under the Billing tab.
• Unable to click the work log customizer icon on the Jobsheet customizer page.

Enhancements:

• Requesters can now use the "Show All" option in the announcement widget to view announcements in the list view.
• FIPS Compliance: INGOS Assetmanagement MSP now supports FIPS mode to comply with Federal Information Processing Standards (FIPS) of the US government. Enabling FIPS ensures that INGOS Assetmanagement is FIPS 140-2 compliant and uses only FIPS-validated algorithms.

Behavior Changes:

• Billing Contract V3 APIs have been added to the REST API documentation.

Fixed:

• Account-based font style was not retained when selecting an account.
• New sites and departments were created even when site and department mapping was disabled during AD import.
• Attachments were not retained when a request was created through chat.
• Errors occurred when assigning a technician to a request created by an unapproved user.
• CI relationships could not be imported via XLS files in the CMDB.
• Accounts could not be deleted if a workstation was assigned to another account.
• An error was displayed when clicking the password reset link in the self-service login notification.
• Purchase order approval could not be selected when "All accounts" was enabled.
• Account names were not displayed correctly in contract expiry notifications if they contained Chinese characters.
• The technician page loaded incorrectly when logged in as an account admin.
• The request ID hyperlink did not work in the mobile app on the task details page.
• Exceptions occurred while accessing billing contracts in certain cases.
• Start and end dates were displayed in milliseconds in timesheet notifications.
• Request notes were not in sequential order, and empty lines were removed from paragraphs.
• Additional picklist fields for accounts were not saved if the field value contained special characters.
• Users using mobile SAML authentication faced login issues when exiting the app and resuming while already logged in.
• Additional account fields could not be updated through the API.
• Requests reopened in a new tab after a page reload in technician login when a requester added a note.
• Incorrect locations were shown on maps despite accurate coordinates being provided.
• Blank pages appeared in some scenarios in the custom menu for service requests.
• Errors occurred when associating a purchase order with a service request.
• Translation issues in the Hungarian language version were resolved.
• Text formatting was not maintained when an SLA escalation notification was opened through the bell icon.
• Unexpected errors occurred in some scenarios while creating projects.
• Errors occurred when opening custom triggers linked to deleted items used as criteria.
• Other users were incorrectly listed in the blocked users list.
• Custom trigger notifications were not sent to account managers.
• Generated bills could not be edited if the account name contained double quotes.
• Blank pages appeared when changing relationships for workstations.
• Salesforce integrations failed when there were more than 1000 accounts in Salesforce.
• Editing project and task templates failed when the creator's department was assigned to a department head.

Behavior Change:
Billing Contract V3 APIs have been added to the REST API documentation tool.

Issues Fixed:

• Account-specific font style is not retained when selecting an account.
• New sites and departments are created even when department and site mapping is disabled during AD import.
• Attachments are not preserved when a request is created through chat.
• An error occurs when assigning a technician to a request created by an unapproved user.
• Unable to import CI relationships using an XLS file in CMDB.
• Unable to delete an account when a workstation is assigned to another account.
• An error is thrown when clicking the password reset link in the self-service login notification.
• Unable to select purchase order approval when "All Accounts" is set.
• Account name is not displayed correctly in the contract expiry notification if it contains Chinese characters.
• The technician page loads under account admin login.
• Request ID hyperlink does not work in the mobile app on the task details page.
• An exception is thrown when accessing billing contracts in some cases.
• Start and end dates are displayed in milliseconds under the timesheet notification.
• Request notes are not in sequential order, and blank lines are removed from paragraphs.
• Picklist additional field for an account is not saved if the field value contains special characters.
• Users using mobile SAML authentication may face login issues if they exit and later resume the app while still logged in.
• Unable to update account additional fields through the API.
• The request opens in a new tab on page reload in technician login if the requester adds a note to the request.
• Incorrect location is shown on maps even though the coordinates are correct.
• In some cases, a blank page appears in the custom menu for service requests.
• An error occurs while associating a purchase order with a service request.
• Translation issue for the Hungarian language.
• Text formatting is not retained when an SLA escalation notification is opened through the bell icon.
• In some cases, an unexpected error is thrown when creating a project.
• Error occurs when opening a custom trigger if an item used as criteria has been deleted.
• Other users are listed in the blocked users list.
• Custom trigger notifications are not sent to account managers.
• Unable to edit the generated bill if the account name contains double quotes.
• A blank page is shown when changing a relationship for workstations.
• Unable to integrate Salesforce if there are more than 1,000 accounts in Salesforce.
• Editing project and task templates fails when the creator’s department is assigned to a department head.